Wilson Bank and Trust Ratings
- Bank Name:Wilson Bank and Trust
- Locations:29 Branches in Tennessee
Wilson Bank and Trust Reviews & Complaints
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Horrible experience with Daniel Gregory (Branch Manager) and Kelly Mccaleb (Newbie in customer service?).
I paid a stop pay fee of $38 but the charge was never stopped. Kelly in customer service failed to give me the choice of a one time stop or indefinite stop, with it not being my field of expertise I didn't think to ask, I should have been given the option.
She also mentioned that if the charge was pulled from account it would be refunded, It wasn't due to the fact it was as few dollars off. Pretty ironic they put you on hold to hear the operator talk about first class customer service.
Your mailbox is full. No messages accepted. Extremely poor service when your employees are sitting around looking off into outer space!!!! Come on people. I know your branch manager expects more than that, right??
Excellent People to do business with! The Tellers are a Friendly, Kind and Caring Crew with ample experience and knowledge to handle all your banking needs! I appreciate the efficiency at which my transactions are handled- no long wait in line... others always step in to clear a bottle-neck in rush hour lines! Love Love to be in Laura's line and receive her warm country greeting that makes me glad to be a part of the Smithville branch!