Wells Fargo Bank Ratings

Excellent customer care. From the tellers to management each young lady is accommodating and personable. I have banked with Wells for over twenty-five years and I must say their service just keeps getting better and better.

Do not bank with Wells Fargo. Shelly at this branch location is very rude.

I honestly dont think I've come across a more stupid group of people than the ones working at this branch! They literally lied to me and told me they have to call the bank and verify a cashiers check over 5k before depositing it and when I notified them that its never happened to me before due to my business accounts longevity and good standings they began arguing with me over it not realizing just a week before I was in the same branch depositing a larger amount check. How are these people even employed blows my mind.

Branch is closed. Completely empty

I have been a Wells Fargo customer for years maybe 15-20, today I was charged $5 for a money order or $10 for a cashier's check. I said, I have never been charged for a CC, she said new policy, I said can you imagine what this will cost WF? Geez what an example of how to destroy a corporation!!! How much lower can you get? Welcome to First Bank, Casper for my wife and I!!

I had a problem with fraud, someone came into a Wells Fargo Branch and withdrew $500 from my account using fraudulent credentials, (I was not made aware of Branch where it happened) I was told in letter from the fraud dept that after their Investigation they found that the withdrawal was authorized. i assured them it was not. being dissatisfied with that determination i made an appointment to speak to Branch Manager at this location, She was very apologetic and she assured me she would get to the bottom of what happened and give me a resolution asap, shortly after that meeting i received a call and letter from Fraud dept. that they were reopening the case and would re-investigate my complaint, within a week later i received more correspondence from fraud dept on a daily basis and soon thereafter received a $500 deposit to my account from Wells Fargo Fraud Dept. I know this would not have happened without her involvement and concern. Thank You so much Wells Fargo Branch manager at Villard Ave location. (Late may early June 2024)

DO NOT DO BUSINESS WITH THIS BANK!! I saw an ad on the internet that Wells Fargo was offering a $300 bonus for anyone opening a new checking account. Minimum deposit was $1,000. So, I opened the account online and was approved immediately. I entered the bonus code to receive $300 and entered my credit card for the initial $25 deposit. The bonus was confirmed.

The next day I wired $5,000 to my new Wells Fargo account (which cleared immediately.) The online instructions said the forms were filled out properly, and I should make an appointment at a local branch to show ID and order checks.

Within (2) days, I made the appointment with a loan officer. He said the bank received $5,000 and all he needed were two IDs. Then, I asked about the confirmed $300 bonus as a credit to my account. Incredibly, he said, "you're not entitled to the $300 because you didn't send the initial deposit by direct debit. You received an email explaining this, and it was in the fine print, so we got you on a technicality – you've got to read the fine print."

Meanwhile, I never received such an email, nor was I directed to send funds via direct debit. This was the scam, and the false justification for not crediting the bonus to my account.
I told him this was an unfair trade practice, and a typical trick (loophole) to justify not paying the $300 bonus. Then, I reminded him of the scams and criminal activity Wells Fargo had been charged with over the last several years.

For example, the Federal Trade Commission issued a 2021 press release with the headline, "Wells Fargo Agrees to Pay $3 Billion to Resolve Criminal and Civil Investigations into Sales Practices Involving the Opening of Millions of Accounts without Customer Authorization."

Additionally, the BBB in San Francisco (where the company is headquartered) states the following: BBB rating: F (no accreditation with BBB): Reason: Failure to respond to complaint(s) filed against business. Government action(s) against the business, 6,325 complaints over the last 3 years. Customer Reviews Score (1 worst/ 5 best): 1.05.

So, defrauding the public is nothing new to this bank. However, they just wanted to wiggle out of paying the $300 bonus with a pathetic, false excuse. True to their reputation, Wells Fargo is still preying on the public with false advertising.

Update: Review of Response from Wells Fargo:

Next, the "manager" came over and sternly directed the loan officer to "close this account immediately and return his deposit!!" She just bullied her way into the conversation in a pompous manner, would not listen to the details of the situation, nor attempt to resolve the matter amicably.

This manager is the consummate unprofessional: arrogant, rude, and contemptuous. She needs retraining and a lesson on how to treat customers. In fact, she did not even introduce herself nor offer any reason for closing the account. When I mentioned filing a complaint with the FTC – she just smiled and giggled. There is another complaint here about this manager as being "rude and unprofessional."

I am moved to say that this situation was avoidable. In terms of "receipt of funds" – there is no difference between a one-day wire-transfer and a direct deposit. Again, I did not receive instructions that a direct deposit was necessary. This is simply Wells Fargo playing "gotcha."

Due to the manager's lack of discernment, she believed it was worth losing a high net-worth client, rather than crediting the $300 bonus. Little did she know that I had a check for $15,000 to deposit that day and was going to speak to the brokerage advisor about investments. This manager is obviously inexperienced, irrational, and woefully impulsive.

When I arrived home there was an email from the "Wells Fargo Resolution Team." I called and spoke to a genuinely nice woman who wanted to hear what happened. After I finished speaking, she was outraged and said this is not the way Wells Fargo does business. She assigned a case number to the complaint and told me to expect a call in a few days. So now, we will see what happens

Teller lines are long and move very slow. Tellers are today taking 15 - 20 minutes with one customer. ATMs not working for too many people they are joint the teller line for assistance. Only 2 tellers with a constant line of 10 or more.

Excellent service and friendly staff!

I have no complaints about this branch as I have always been treated with respect and even employees greet me by my last name. I have a complaint when I called the contact number and that person is somewhere in the united states I feel getting the runaround to resolve a issue. Today had to escalate a problem up the ladder from one escalation to the next escalation and was told my problem could take up to five business days to resolve. case #031124-2BBE7645220. Another case number is 286751209. Unbelievable that it could take this long to fix.

This branch employees have always been very respectful and treated me and my wife with utmost respect.

This WF branch has always been very convenient to visit due to its Prime location off of Paterson Rd. N by Mesa Mall n other shopping n eating amenities! Also the staff is always very courteous n helpful inside w bankers n telkwrs as well as a great drive thru staff as well to help w all my banking needs! Also great to have a ATM Also on site! I give this Wf branch a perfect 5 Stars! Try it out you won't be sorry!

Great offices. - PDX Advertising, INC.

I recently visited the WF bank with the intention of opening a new account, and the entire experience left me thoroughly dissatisfied. I was there at one o'clock in the afternoon, and I was dismayed to find myself waiting for a staggering hour before anything transpired.

The pinnacle of my frustration came when the Branch Manager, Sarmen Hairapetian, finally acknowledged my presence, only to dismissively inform me that he didn't have the time to assist me at that moment.

What struck me as particularly egregious was the abundance of staff present in the branch. Despite the apparent manpower, not a single employee could be bothered to step in and help expedite the process. It was disheartening to witness a lack of coordination and customer-centric focus within the branch.

The disorganization and apparent indifference displayed by the staff, especially by the Branch Manager (Sarmen Hairapetian), left me questioning the competency and professionalism of the entire establishment. The simple task of opening a new account turned into a needlessly prolonged ordeal, and the sheer inconvenience of the situation was entirely avoidable.

Regrettably, I cannot recommend this WF branch (23701 CALABASAS RD CALABASAS, CA, 91302) based on my recent experience. Customer service should be a priority, and the blatant disregard for my time has undoubtedly left a lasting negative impression. I hope this review serves as constructive feedback for the bank to reassess its procedures and prioritize the satisfaction of its customers in the future.

Today i went the bank to make a deposit and this hispanic women treated me in a really rude way for total the service was awful.

Mi nombre es Luis Hernandez. Le pongo un review a Damaris Sofia Sanchez. Ella es una persona que se ofreció a ayudarme para abrir una cuenta de cheque el día 11/30/2023 y no me ayudó en nada. La razón es que ella me dijo que la oficina interna tenía que aprobarla. Nunca me llamó para darme una respuesta. Fui dos días seguidos y también la llamé una vez, y siempre ponía una excusa que estaba esperando respuesta. Hasta el día de hoy, no me ha llamado. Ni siquiera esa persona no califica para trabajar con el público. No ayuda. Ya resolví en otro banco. Muchas gracias. No recomiendo que vayan con ella.

This being closed is really inconvenience to alot of people best spot in town. convenient less traffic nice people easy to do your business with a smile to bad for the people who worked there bad move don't seem to care about you customers

My phone isn't working how can I submit a question about my account... Wells Fargo has the wrong email address for me, hence they send a code to some unknown.

So I went in tonight 430 pm wanted to open a checking account so the guy teller rolled his eyes and said "do you have an appointment?" I stated I did not know I needed an apt to open up an account? He stated it's recommended since it's so busy (there were a total of 2 customers in the whole bank. He refused me to apply for a checking account and stated I could do it online!!!! I walked out.. rude stay away.. and treat you like trash

Worst branch of the worst bank ever. The employees there can't do basic math. Even with a calculator and a computer.

Had an appointment for Tuesday @1:00 p.m., when we arrived for our appointment, we were informed that normal banking was not available and only "cas" deposits were possible. was also informed that all Baldwin County locations had the same issue. was not given any hope that our banking business would be accomplished in the near future. today customer service informed us that all locations were "closed" for business.

Why will no one ever answer the phone!!!!

I have done business at Wells Fargo for about 20 years. The past 10 years being mostly at 101 S. Belair Rd. Augusta, Ga. This is my favorite bank to do business at. The staff are all very nice and help me out when I have questions about my account.

These guys are first class. Unfortunatly, there are very few Wells Fargo banks in Coffee County Georgia where my family is. It concerns me when I have to go to non Wells Fargo ATM's and pay up to $3.50 just to check my balance. I pray you leave the one bank in Douglas, Ga, otherwise I feel compelled to go with another bank and I don't want to do thar. Thank you for your time.

I tried to get information relevant to services at this branch and was connected to a national customer service line representative who told me to call the branch -- which is the number I called. The phone prompts also refer only to automatic responses, not a real person. Infuriating. I'll go to a different bank instead, not Wells Fargo.

I was in the Camden location bank this afternoon and there was only one teller on duty. She was actually the only employee in the building. When I finally got up to the window and talked to her she said this was not the first time this has happened. She had not had a break all day. She couldn't even take time for lunch. She actually had to leave us standing in line to go to the bathroom (her first time all day, it was 1:30 PM). I think this is a bad way to run a bank to leave an employee alone to handle customers. It is also very dangerous especially in a bank. It could also be illegal.