Wells Fargo Bank Ratings

Can not get an appointment as a guest @ Oakbrook Sq. Branch

I need urgently more contact informations! I am German and can't call because all the advanced auto-questions and informations are not understandible for me.

While closing out our safety deposit box at the Burnsville Parkway location, we were treated to an absolutely professional level of Service. First of all Hayes greeted us and made sure we were comfortable and then he arranged with Juanita to facilitate our opening our box and retrieving our items. These two people exemplify what I call great customer service. So please send them a thank you for both of us. Bill and Emilia.

Terrible wait time, then call quit. I need to speak to a banker. My sister passed, and I closed out her account. I need to get into her SDBox. Have all the docs, and the # of the SDBox.. You will have to drill the box. My question: How much notice do you need that I am coming? Mary Elson Carlson, claimant, Estate of Margaret (Margo) Elson. I am in Fort Collins CO.

Wells Fargo replaced this branch with a crappy little ATM in Von's.

I have been a customer of the Wolcott Wells Fargo branch, since it opened. I have several accounts, a mortgage, and a credit card through Wells Fargo and I have always experienced excellent in-person customer service!

This is the most UNPROFESSIONAL bank I have EVER dealt with. CRIMINALS... They have lied to me and sent me on wild goose chases for 17 years concerning my mothers bank account... even tho, I am the executor of her estate, I have the original LWAT and Death Certificate. They tell me the monies were turned over to ADOR but ADOR claims NO PROPERTY under my mothers name was EVER turned over to them. LIARS AND THIEVES.

Elizabeth at this branch was exceptionally polite, considerate, and understanding. After my husband passed away, she helped me resolve all of my banking issues with compassion and professionalism. She made a difficult situation much easier to navigate and provided outstanding customer service. Elizabeth is a valuable asset to this branch and to the Vista Hispanic community.

I see the current reviews 3/5 and it could be worst. I called this am (Wade Hampton Botany Woods branch) and it was a nightmare....too many messages and when u answered n give them the acct no it says "we could not find a match". u get to wander if ur acct still exist. The person on the other phone (2 of them man and a women) both were RUDE, inconsiderate and NEGATIVE. Glad i went to another bank who took care of me like she new me for a long time....charming, big smiles, answered all the Q and she even gave me a "big hug" Truist is most composed of good, great people. My business today 6/8/26 got SQUARED AWAY, went home very happy.... satisfied.

I was banking at your location this morning. While I was leaving in my car your water delivery driver blocked me in I asked him politely to let me out and he told me to wait. Is this how customers are treated at your bank??? Sebring North.

I have been a Wells Fargo customer for 18 years. From the moment I handed my check to teller Wendy Castellon, she began scrutinizing it and me as if it were fake. I identified myself by inserting my card and entering my PIN. Then, she walked away with the check, which I had been depositing at that bank for three years, to fetch the manager. Then, Ms. Castellon demanded that I show her an ID. It was humiliating. The manager sided with the teller and was never impartial. All of this happened solely because of my skin color. Not everyone with brown skin is a fraudster. It's time to stop stigmatizing people based on their skin color or the language they speak.

The manager at the bank always tells my wife to go back home every time she tries to get money from the account.

Red Lion Branch closed years ago.

Avoid this branch.

I've been a Wells Fargo customer for over 15 years with a spotless record—no bounced checks, no fraud, no issues—and this is by far the worst banking experience I've ever had.

I deposited a cashier's check from a long-time, reputable client. At the branch, I was kept waiting for over 30 minutes only to be told the check "might not be valid," with no real explanation. I then deposited it via mobile—funds became available immediately.

I tried to withdraw $600 (money that was already in my account before the deposit) and was refused.

The next day, the check fully cleared.

Days later, with over $12,000 in my account, I returned to withdraw my money—and was STILL denied. The explanation? "There could still be an issue with the check." This is after it had already cleared.

It gets worse.

I spoke directly with the branch manager, who was dismissive and unprofessional, and continued to insist the check was "no good" despite it clearing days earlier. She ultimately told me that I would not be able to access my money at her branch.

Let that sink in: a bank refusing to release your own cleared funds, with no consistent explanation.

This is not just poor customer service—it's unacceptable and disruptive, especially if you run a business and rely on access to your funds.

I've filed formal complaints and am escalating the matter.

If you value access to your own money, do yourself a favor and bank elsewhere.

We have been dealing with this the Wells Fargo branch in Lafayette for fifty years. In all of our experience here, service has been helpful, efficient and faultless. I like all the bank's systems and services, both in-person and online.

I tried for 30 minutes to determine the current statement for a NEWLY opened Estate Checking account. No Luck. Maybe next time I'm in the area, someone at the Bank can show me how I can find this information easily online?

I went there on Saturday. The cash machine was broken. The manager behind the counter yelled, it doesn't work and we are closed. Go to another branch. It was extremely rude, and as I walked away, he yelled, you are welcome. He must have been having bad day, but it made me question my banking choice.

I lost my memory 3 years ago. As i started remembering my self, my life, i remembered i had bank accounts with wells fargo. 3 different accounts just to find there is a 0.00 on one .22on the next one and 3.and some change. i went to the different wells Fargo bank in Bakersfield Ca. they all say the same amounts as on all 4 receipts. as i was getting helped by the tellers i notice one of them tried to change addresses and phone numbers and she was very nervous Karla is her name on Oswell. the second one on white lane was honest the teller that is. she told me there was a lot abnormal transactions. she said to start to go to the back and speak to the supervisor. i go to the back and at first she didn't want to help me because she had another appoiment that never showed up. she didn't called the person in charge of that bank to ask for help or anything. She said she would update my info. The teller gave me the card to call a 24 hour help number to report fraud, i did nothing was done. following morning i go to the white lane bank my unemployment deposit is not i the bank again since i opened the unemployment. i went to California bank wells fargo the teller was very helpful he really tried to help me. he supervisor tried to change info around in front of him. i hope she didn't try to get him in trouble for her. all these supervisors and other employees tried to look like me the way i dress the color i dressed. why is this bank stealing from customers. I'm not the only one aim getting a lot more people to sue this bank for them money and identity. very disappointed we all are and we feel discriminated we all are Mexican they are attacking my people and tht i dont appreciate.

Approximately 1 month ago, I had an issue with my checking account and the IRS. It was actually corrected itself, but I was still in a panic and your representative Ms. Asha Gupta was ever so patient with me, calmed me down and assured the issue was taken care of. Thank you ever so much for your assistance Asha.

This is the worst bank I've ever had. Because of the location to my home, I switched from two other banks where I was happy and received excellent service. The staff here are totally incompotent, lazy and could care less about their clients. I'm oversees so had my neighbor make a special trip to this location to make a mere deposit on my behalf. They were uncooperative even after I spoke with them directly from abroad. Their online service has to be the worst ever as well. I'll be closing my account as soon as I return home.

Scott, I wanted to inform you of a personnel problem at your league city location. Recently, my mother and I visited your branch store to cash a personal check from my mother's account. My mother does not have a debit card, nor does she understand cells phones and pass codes.

However, for many years she has gotten some petty cash from Wells Fargo with two forms of ID to keep around the house to pay people for miscellaneous services. On 9-27 2025 we had a terrible experience with the drive-thru attendant and manager Ms. Brown.

Again, every week my mother writes herself a check presents two forms of ID and there has never been a problem. Until today.

A staff member at the drive-thru informed my mother that she would send her a one-time pass code. I said she can't get a pass code. I informed her that we do this every week could she speak to her manager. The staff member returned our check and two forms of ID without a manager or explanation. So, not having an explanation I became curious and entered your branch store making myself known, and that I needed to cash my mother check. Ms. Brown refused to help me because I was irritated at her incompetent performance as manager. So, I had to use my debit card to cash my mother's check. It was a strange change in policy from one week to the next.

It is important to note that the younger generation has lost a connection as customer service representatives Especially when dealing with the older generation. WE need to understand that everybody needs to be taken care of when we don't understand a procedure or policy. "The Manager" needed to step forward explain the policy change (if there was one) and help my mother. We need to understand that not everybody is connected to a computer. I observed Ms. Brown sitting and looking down, not interacting with her customers. It only led me to believe that she was on her phone instead of talking to us in the drive-thru or the other customers that needed her help. Of course, this is not your only complaint.

Monday I will come meet with you to see if my mother needs to change the way she cashes her checks or maybe we need to find another bank.

Thank you for your time.
Regards,
Mick

This branch has a horrible customer service. I would avoid this locations at all times. Especially the tellers be aware!

I love this branch! Has some of the nicest people to help! I have been using this branch for the past 6 years! Lesean Tolliver has been a great help for me and the Branch Manager is very helpful as well. The tellers are very nice and professional.

I will be removing all business accounts and personal accounts due to what they did to my friend. I will not remain at a bank who makes false calls to the police, abusing the 911 system and fabricating and falsifying information to police, in retaliation, wants to arrest an innocent man. I dont bank with liars. If they can do this to an upstanding man, they do not know if he is even one of our hero veterans, they know nothing about him yet they committed criminal acts, violating many civil rights due to prejudice and discrimination. This gentleman needs to file a law suit at the supreme court level as this is a federal crime. No person can trust a bank manager who does this, nor the lying employees chiming in. They could steal my money, my businesses money and try to lie their way out of it. It is not worth keeping any account when the individuals inside are lying on police 911 calls and to the arriving officers.

I have been a Wells Fargo customer since 2018, but today I had a very disappointing experience. During my phone conversation with Ms. Holly, I felt I was treated in an unprofessional and disrespectful manner.

When I explained my situation and requested assistance, her tone and words made me feel dismissed. I even mentioned that I might consider taking my business elsewhere, to which she responded, "Okay, it's up to you." This was upsetting and not the level of service I expect from Wells Fargo.

I am requesting that my issue be addressed as soon as possible and that this interaction be reviewed to ensure customers are treated with respect and professionalism.