U.S. Bank Ratings

Don't bank with US Bank! I'm very disappointed with the service of US Bank, it's always an hour or more on the phone for their mortgage department only to get contradicting answers each time. They assign a "mortgage assistant" to each customer; however, don't ever expect to talk to your "assistant." The branch offices are just as awful, especially at the location closest to where I work and live. You can't get any help over the phone because they never answer the phone. Then when you go in, they are rude and act like you are putting them out. It's a sad situation. I went in today and the associate could not see transactions past two weeks on my checking account. What? He said he would have to get his manager. I said ok but he said he would have her call me. It's now been six hours, and I still haven't heard and highly suspect I will not hear from her. Ready to switch all my accounts and my family's accounts. Ugh! I've had accounts with them for more than 20 years, now they are charging me a monthly maintenance fee for doing LESS than ever. I've had more complications from Bank associates who don't know what they are doing! It's been hours and hours and hours of trying to get things straightened out. Don't trust US Bank.

The working hours of this Bank does not tell you that they close for an hour over lunch.

Awesome people... I would give them all 5 stars.. Also if Miss Gemma in Sumner read this, couldn't wait to tell you my rate...774!!! Thank you all again.

Teller forgot to sign my cashier's chk, brought it in and was told it would be researched to find out issuer. Was sent home and told they'd call the following morning. No call, and when trying to call branch no teller available.

Called at today nov. 13 at 4:40 pm and no one answered my call. Have a question about a possible missing safe deposit box and missing annual dues statement or invoice sandra mckee 1/650-575-7940 cell w voicemail.

There is a guy who works there very bad person who yells at you not nice very rude I explain I have disabilities he didnt care he yell and cussed at me because of him I went to the er

Jenny called and left me a message to call her. I call, but everything is automated. I DO NOT want to deal with automation. I just want to be connected with Jenny to see what she wants or needs.

Hey Kiana, Thanks for helping me yesterday afternoon on the issues of our Debit cards, It got cut off shortly due to intermittent wifi problem. Calling directly to our current bank with your efficient help is super cool. 😎 😎. 😎...
We won't mind calling from overseas.
Thanks again,
*Jocelyn

I sure miss the 3rd Street US Bank. But this US Bank is ok except for no parking and all the bums hanging around outside. I can't say all the employees are bright bulbs but they try hard and they are friendly. So I continue to go back.

I scheduled a virtual meeting for today at 11am to talk about moving our $4M business banking and am being stood up. I tried calling directly to reach Angela Nape and couldn't even get anyone to answer the phone... and was hung up on. This is abysmal service.

Customer service is non-responsive. Was on hold 20 minutes waiting for a banker to pick up. Was disconnected eventually.

Worse customer service that I have ever experienced. Didn't understand what they were looking at and when tried to explain, they wouldn't listen and talked down to you. Will never go there again.

Very upsetting that have so much less service than before and closed on Saturday what the heck is wrong???

I want express my gratitude for the excellent service provided by Misty Ballantyne. I had spent 30 minutes the previous day on the telephone with Online Banking trying to add Zelle to our HOA account. They advised me to go to my branch in Olathe, which I did the next day where I waited for over an hour to be told no one could help me and request I go to another branch. I proceeded to the Hawthorne branch where I met Misty and being impatient and irritable I didn't like first response, but she requested we try another approach which resulted in successfully getting Zelle set up for our HOA. Thank you and you are an asset to your branch.

I need to close my checking account with you guys i accidentally opened one by mistake.

The us bank in front of walmart on 12 th in nampa every time i go in there the people in there are grumpy and dont want to help one lady told me to order my checks elsewhere its easier . Then when i wanted to with draw my money the other lady was on her phone texting after she asked to help me and i said im sorry to bother u i will go else where. Have a good day she got mad at me ? Im confused. So i havent went back

Just wondering if this location is closing down. They seem to always be short staffed?

This branch has been closed for several weeks now, due to "some kind of emergency", per note on front door. What exactly is the emergency that closes a branch for over a month?

This bank has given me issues on repeat threatening my livelihood my way of life my account my login, my transfer have all been put on hold twice now and the first time they took4 weeks to unhold my account and I was between homes literally about to take a flight when I was called in to give documents I gave ahead of time to unfreeze my account and as of December 16th they closed my login and I cannot contact them directly I live in Cleveland this banks 3000 miles from me. I literally cannot contact a representative the automated system tells me it's not available and I'm in a whole other part of the world I can't be bothered to fly or drive down 3000 miles to talk to a banker for 15-20 minutes to reopen my account they closed without my permission or telling me why. It's the worst bank I've ever done business with. They're force closing my account without respects giving me access to pay my bills my rent my food expenses they're slowly letting me loose everything. It's the worst feeling and they deserve this review. I don't live in Portland Oregon anymore I cannot fix this problem the manager has yet to contact me directly I'm struggling here trying to figure out how I will pay my rent.... I'ma be homless all over because my bank cannot contact me or directly GIVE ME ANY information I cannot contact any branch representative anyway through 1800 us bank customer service or specific departments I'm royally screwed over on repeat by this bank.

Don't reccomend.

How in the hell am I supposed to make a deposit when it is an emergency?

I have tried numerous times to pay online bills. Nothing I do takes me where I need to be. I will switch banks if this can't be settled.

I would hardly call the Oak Ridge branch a full-service facility. When I was there , today (9/10), the coin counting machine was inoperative and the womens' and mens' restrooms were both closed. The new/current manager must have his/her hands full. Respectfully, Dennis (Skip) Milotzky

IF you have business there that requires you bring your Durable Power of Attorney, DO NOT work with Miranda. She has no idea how those work. She wanted me to bring my mother (90) into the bank two years ago, well that's not possible so i was just told no, she could not complete my transaction. Fast forward to 2022, again, i get stuck with Miranda, who can't tell me my moms total assets, no money moved, nothing withdrawn, no accounts emptied, I wanted no cash , JUST THE TOTAL of assets. NOPE, would not take my Power of Attorney, again! A line in the POW actually states that it includes CERTIFICATES OF DEPOSIT! Nope, would not give me that information. I guess she knows more than my attorney who reviewed the document does. DO NOT GO THERE.

Very rude, never had issues before been come to this location on 43rd for year.. I can you pay the rent asked a simple question and they were very rude.. Like he did won't to do he job..

I need help. I was in the bank in Tullahoma, at 10:00 a.m. I wrote a check for $6,000.00 cash. The girl had to take it from another drawer, cause she didn't have enough. I got home and only had $5,000.00 Would like this taken care of asap. As I walked, and My phone is broken. Did she take out $6,000 from my account, cause I only got $5,000.