TrustCo Bank Ratings

Wonderful people to deal with !! Wish rates were better !

Hello. I am currently using Trustco Bank. I had a small sum in the bank.
I have had enough. Last year we had a $35,000 check that the teller deposited into my son's account.
I we hadn't checked it.... a week later, wouldn't that have been a shocker!

They decided to send me to paperless, only problem was I couldn't get into their system. So no bank statements for 2 years... try doing your taxes with that amount of information.

I had about $200 K in a couple accounts. To be honest, I actually didn't have confidence it would be there when I went for it. Remember... no bank statements. So, I drummed up the courage and went into one of the branches to get a check to open a CD at another bank. I look around and see the 5.125% 6 month CD. Well, maybe I save some time and just see a manager and open up an account.

No problem, she says. Cool, this should be a no brainer. Well, I am moving $100 K over and being that Trustco is in the business of saving paper, I am wondering what I am going to walk out with. So, "what's your social", the manager says... She spends 7 minutes typing and gathering information. But keeps asking me if my Social # is accurate. I don't know man! But that # has worked for 50 years, why not now? So, me being a polite fella I ask, is there a problem? She looks dumbfounded. Umm, the system seems to be having a problem! After a couple more attempts, and failures... I can see the handwriting in the wall! Hey, my wife has dinner cooking so I gotta bolt. I can come back another time! Yeah, that aint never happening!!!!

So I take my paperwork and split. Drive 1 mile south on rte 50 and boom..... "Hello sir, thank you for coming! How can we help you!? Would you like a water while you wait? Wow! you talking to me? You are treating me like I am a human being. I sit in a nice chair, talking to a nice banker. We laugh. She makes me feel cofident my money is safe. There you go sir! thank you for your business! On the way out.... someone else drops a "Have a nice rest of your day". Honestly, I looked around to see if they were talking to me.

Fast forward to 4:30 today. Someone calls from trustco! Here I am figuring I was going to get a "please sir, how can we make banking with us, better?" Nah! I got some uncooth unprofessional youngin, scolding me!

Man! I banked there for 35 years! Good bye to you! Yuck!

I value the service I have received for many years at the Trustco Branch in Peekskill. When I needed to close on a mortgage some years ago, having only 60 days to exit the rental I was living in - Peekskill Trustco made it happen. And on the very last day - day 60 - when a closer was not available more locally, they arranged for a closer to travel from Albany to Poughkeepsie so I could meet them half way. That was incredible! I have several accounts with them and like the convenience of their location, their pleasant and capable staff. Happy to be a client.

The staff is well trained the branch manager miss Simran Peswani was really kind and down to earth.

My complaint is to the Union St., Trusco bank in Schenectady. I went to deposit checks through the drive-through, there was a car in front of me and they were taking a bit of time before finishing their transaction. By the time I got to the window it was one minute past closing time, as I was pulling up the teller had looked at me with a nasty grin and completely ignored me and closed the shades. I sat there surprised because the teller knew I was there. They spoke into the intercom with a "yes " so rudely, I was quite surprised and said to them never mind I do not need your help, the knew that I have been sitting in the drive-through waiting for the car in front of me to be finished. The teller then decided they wanted to do their job but at that point I just drove off stunned at the behavior of this teller.

I too have been a long customer, but I am finding the bankers being very dishonest especially if you work with them remotely. Interest rates as we all no suck! So, the best I could do at one point was a .2% only to see that once again they only fixed it for .05%. No matter how many times I have asked them to send me documentation I never get it. It always turns into a he said she said situation. I wish it was worth lawyering up!

i've been a Trustco Bank customer for over 30 years and never had a complaint until now. It's about the ATM machine in Milton, NY. They put it right in front of the teller window. There were two cars ahead of me. One went through ok. Took a long time but ok. The car in front of me instead of going to teller she went to ATM right next to the teller. I could not do my business until she got done using the ATM. I couldn't reach the teller until she moved her car. She took forever at the ATM. Finally she finished but boy did that irk me!! I told the teller that it was a terrible place to put an ATM and she said "I know"! They used to have it inside the front door. Why did they move it? I don't get it. Please help me to understand why they put the ATM there! I ready to change banks!

Ravinell, head teller is always professional and helpful.

I love this bank. I had it prior to me moving to Florida and they have been fantastic ever since. They have a very knowledgable team.

Interesting bank, saved from itself by some very adroit people -- esp. the case at the Scotia branch where I do business. Trustco problems are institutional, arguably an artifact of rural location and S&L mentality. E.g., I went to buy a rug, wanted to use my Trustco debit card; the payment was refused because Trustco (ostensibly for security reasons...) doesn't allow more the $2,500 charges. Or, I get notices that I have not yet used my billpay access. Stupid, picayune stuff. BUT: The staff at the Scotia branch (and in the lending office down the pike a bit, where I did a mortgage) are really very good. They patiently explain these strange banking behaviors, not least among their virtues. They are a cheery lot (the Scotia branch is small, even cozy) and it is a joy to visit the bank. I have dealt with lots of banks over the years, on three continents; many are as irksome as Trustco -- BUT: only two others have been as comfortable to deal with. So, special cheers to Trustco's Scotia branch staff.

Good efficient service, always polite.

Been there a few times and the woman manager have no manner whatsoever. I was at the teller window and the manager yelled across the room to talk to another customer. Very unprofessional of her to do that. She wore outfit like she's going to a night club, very very short dress. Don't have any problems with the tellers, both ladies are very nice and friendly. The manager on the other hand are so rude and unprofessional!