TRUIST BANK WEST ORMOND

Never pay a lump sum off your truist equity account online it will likely take 93 or more points off you credit score.

I paid a lump sum of $5,000 to go to principle only through my mortgage equity account online. What transpired was a big mess, the $5,000 was not paid off the principle instead some strange method of division was used and then Truist failed to auto collect my regular monthly auto-pay through Them. The first bill I got with missing payments I called to find out what on earth happened and paid the missing payments and assumed the person I spoke with in the bank fixed the problem. Not the case, I now see the missing payments were reported to the credit bureau and 93 points came off my hard earned 824 score. I am very suspicious about a couple of things, why so long to report to credit bureaus? I feel sure someone from my local Truist bank did this for spite after a disagreement over waiting 40 minutes to deposit a check, not the tellers. The bank is Truist at West Ormond Branch, N Nova Rd 32174. I have spoken to a manager at the bank who said yes paying lump sum on line will not work the way you expect it to, there is nothing on the site to warn us of what a mess would be created by trying to pay your equity line down. I have called a several times all agreed this was just not right and would get it fixed, no one did anything except make it worse, I have never before missed a payment, the Truist website I paid the $5,000 to does not indicate you cannot pay anything off the principle balance without going to the bank. My payments are auto deducted which meant the missed payments were not unpaid by me but not collected by Truist in the same way they have been collected since opening the account, I did not know there were missed payments until I got the bill, I then paid them the day I received the Bill. I am not sure if this will get anyone's attention but I will send this message to every executive at Truist, every website connected with Truist until someone fixes it.