TD Bank Ratings

They never answer the telephone. 603-354-2040

Great called 10 min before closing and no answer, need to change hours.

I totally agree with the above review. The customer service at this bank is not just nonexistent, it's downright horrible! I have been with this bank since day one. Not anymore.

Great customer service. convenient: Open 7 days a week

TD Bbank is not customer friendly. Instead of the Most Convenient Bank. I rate it the most Inconvenient Bank, who doesn't give a good dam about customer satisfaction. Run don't walk from this Bank.

Why is this branch closed today... no warning whats up. was a bit of inconvenience... had to drive out of my way to credit union I also use. 30 year customer, just a little vexxed

EUDORA!!!!! Very RUDE, UNPROFESSIONAL person!!!! HORRIBLE CUSTOMER SERVICE!
Came to make wire transfer... register myself in their system... waited for my turn in line.... Eudora called me ....and!!!!!... she wasn't able to make my wire transfer because I prefer to stay during wire processing and wasn't able to seat (health essue) on a chair on a front of her... So I can't use my money to pay for my needs because EUDORA is UNSOCIAL... has MENTAL problems and bank keeping her to do Job where she is in very close communication with customers 🙄... called TD customer service... they call her... she told them that I need to wait because she's with another customer (after I left her table she took next person in line)....and just Eudora handed up phone call from TD customer service representative, she informed me that she'll will not serve me and I need to go another branch.... Called TD customer service again....same story... I register myself again in their system for wire transfer service how TD customer service representative advised... when it was my turn in line EUDORA CANCELED MY REGISTRATION!!! I register myself again and again she canceled registration without called me for service when it was my turn in line... HORRIBLE... I spended at the branch more than an hour with NO RESULT. End of this story I wasn't able to do my wire transfer... TD bank do not offering wire transfers online, like another banks(Bank of America- example). And also Bank of America has much better customer service! CLOSED my SAVING account with TD bank and left couple $ on my checking... TD bank is NOT SAFE BANK TO KEEP YOUR $ in, because when you need it, you can't use it and it's TERRIBLE!!!

I am shocked to finally register the number of towns and cities and places of homelife there are in this diverse, perfect country of the united states of america----when I scroll through my personal thoughts and think about the banks I visited-I suppose i thought this this is the place where all of society can agree on one thing we all love our money to be kept nicely and organized in a lovely bureau so it ages and has a life of its own for all of us to enjoy! what happened?

For some reason, I was not able to give this branch of TD Bank the 5 stars it deserves. Staff is always pleasant, congenial, helpful in every way possible. Never had such a relationship with any bank.

Yep, thanks TD. Now I have to drive 20 miles round trip just to deposit money.

How does a bank which advertises as the most convenient bank with 24/7 ATMs have them closed at 1:00 PM on a Saturday. Seems like false advertising to me.

I was just at the Kings Highway Branch Drive Through - I have been a TD customer for more than 25 years - the branch manager refused to cash my check and I had ID and have multiple TD accounts- she did not like my attitude and I did not like hers but can she hold my money hostage? Isn't that illegal? Maybe my attorney can explain it to me - do you hire managers and then allow them to promote illegal activities? Is this the kind of person who represents your institution?

Very frustrated with lack of service from TD. My request was to have a banker travel less than .5 miles to my family members hospital room so updates could be made on their accounts. "We don't do that" was the flat reply. What about TDs claims on their site, they go the extra mile, we are there for you, life happens? Rubbish

Hello. I am writing because I believe in giving credit where credit is due.

Last year, I had some problems with a collection company. what they did was enforce a Levy [ or lien], against one of my TD Bank accounts. It was sincerely frustrating, to say the least. However, I had kept in contact with the Levy Dept. out of Morristown New Jersey calling every few months to see what I could do to get my account unfrozen. I was fortunate enough to have gotten a Woman named Lorraine Neal quite a few times each time I called. She was wonderful in her dedication, knowledge, and understanding.

The Credit issue had been solved, yet, my funds were not returned to my account. However, I spoke with her 1 day ago, and she looked into the matter. She needed some time to straighten something out and said she would call back shortly. Just 15 minutes went by and Lorraine told me the funds would be deposited today, Sept. 2nd, 2022, just like she told me.

I feel in Lorraine you have a Superstar working for you. And so, I needed to write you in this manner. Thank you Lorraine and Thank You TD Bank. I have been a Customer for as long as I can remember and will continue to be. Thank you.

Sincerely,
Larry Trupia

Are you kids me??!!! no reviews??!! that's an absolute lie!!! Who has one teller working on a Saturday when most people want to do their banking... You guys need to have chairs for people waiting in line because the wait time is absolute BS... I'm going to close my account as soon as I find a better bank which all I have to do is throw a Rick and I'll find one... someone needs to address this situation because every time I go in there it's a problem... I'm so done... get it together!!!

Wonderful staff especially the assistant bank manager Tia. The staff at this branch makes you feel like home.

Very disappointed in undependable, impolite and inaccurate service from the Branch Mgr. of the bank in Aventura, Fl. Am new to the bank and will consider cancelling both checking and saving accounts. Quality of gentleman opening my accounts was excellent. But since then, my confidence and respect for TD Bank has diminished.
Respectfully, Jerome Bison

I also have been having a problem with TD Bank. My mother-in-law had a TD credit card. My husband, who is the executor of her estate is trying to pay it off and close it. He is so frustrated that I decided to help him out. Everytime I call, I never get a solution to the problem. Three times they transferred me to the wrong department just to get rid of me. They gave me a fax number and I faxed over the necessary documents. When I called, they said they do not have the documents. So that fax number could have been to a Manhatten bakery or a mental hospital where some lunatic is hiding in the closet with the paper work and giggling. I don't give up easily. They gave me another fax number and I will try that over the weekend. I call every Friday to see if anything has been done. I intend to write a letter to the corporate office to express my frustration. I will also "hit" every social media venue that I can and post comments about the awful customer service that I have experienced with TD Bank. By the time I get done, TD Bank's name will be toast.

No wonder they have such a low rating- I am thoroughly disgusted with my branch in Exton, Pa. I call their 800 # to get my acct.balance and they tell me my acct. is "locked" and I have to go into my branch to get it "unlocked"!!! This has happened 2times already and they say it is fixed. Called today, they said it is "locked" again and go back to the bank Again!!!! I've had it- and the girl at my branch said I must be doing something wrong!! Right!! I am calling Corporate tomorrow and reporting all this. Iam done with them-- --now I am def going to change banks. America's Most Convenient Bank??? What a joke!!!!

I have a problem with TD bank. I have had an account with them since they were Commerce bank. And I thought they were customer friendly too? But on 12/21/2021 I tried to pay off my TD Case account before the holidays. So I transferred the sum of money from my checking account to the TD Cash account but their system doubled the amount? When I tried to alert the bank about the issue seven different people from the bank did not think it was a problem. They still haven't sent back the overdraft to my checking account even though they clearly see that it occurred in their system who at the bank do I need to speak with who will correct this issue so I can recover money owed and maybe they can fix the issue that obviously to me seems like a problem for other customers?

Can never connect this bank to my website!!!

I opened an acct last Monday, got a letter this Monday saying they did not think my 9 thous dollar check would clear. The money was taken out of my acct the next day. I closed the acct yest, and they handed me the money, first time I have ever been handed cash without it being counted, especially this amt, I have nothing good to say about this bank.

This is a terrible place to bank. Was given miss information all wk. And openly lied to. Customer service was why I went but am now leaving! All accounts will be closed very soon! Shame on them!

TD Bank retail services samsung financing. They are too rigid with their late fee policy. If even one day late 29 fee. The lateness of a day or two doesnt effect their bottom line. Its just a way to make xtra money and take advantage of people. Late fee too hefty and grace period non existent.

I have called at least one dozen times and no one ever answers the phone. It is a very inefficiently run facility.