Santander Bank Ratings

My wife and I were in yesterday at the Swampscott MA branch of Santander Bank conducting bank business and were treated very kindly and professionally by Alda and Karima.

Yanina in the Swampscott MA, Santander served me the other day and was most friendly, kind and professional!!

Also wanted to thank Lima A. and Harvey for helping us with our banking questions yesterday. Thank you!

Very pleased with our banking experience at Saugus Santander. Special thanks to Tiana J. the manager and Nikki L. and Shanjida O. tellers.

We visited the Santander Swampscott MA branch yesterday for service and the following staff was very helpful to us: Yana, Alda, Elkena and Peter.

The people who work at Santander in this branch are friendly and courteous. They are not always able to help me due to bank policies, but they do try.

We have only good feedback to give to this branch. Judith has been such a great help to my husband and I. She has been so friendly, polite and helpful. She gave helpful advice that we truly needed and we so much appreciate it. We won't every forget her kindness. In fact, everyone in that branch (Faye and Minar) have also been so helpful and kind-they are always so friendly and willing to help! Just want to thank these lovely ladies! Terri

I spoke whith a woman named Alison, I believe her last name was sampsen, but I had called the branch with a question and somehow got transferred to her, anyway, she was extremely helpful, polite and knowledgeable, I actually send her a card saying thank you. So thx again Alison.

The 2 young girls that work there r the best I luv them both.

Unable to deposit checks, drop off not in service, I am very dissapointed.

Spent an hour yesterday with the bank manager about a charge that is on my account. It has been proven to be a scam, however the bank is siding with the scammer (zforceeyeserum). Been with this bank from the start and am so so disappointed the way they treated me and this problem.

I came into the bank with some complicated things happening which on-line help and over the phone help had not been able to resolve. By dropping in last sat. And seeing 'a real person', the branch manager, the problems got very quickly taken care of. Both, she, forgetting her name, and a teller nearby were personable and helpful. I was 'heard' and, the matter i thought horribly complicated and would not get resolved was taken care of quickly and kindly. Whew. Mpkane

Excellent customer service! Kenny, Desphina, Vivian and Jennifer all deliver consistent, top notch service every single time I visit. I am always greeted by name...

Location is very inconvenient. Not a safe location.

Very friendly staff always willing to take time to help. we love all the tellers at the South St branch.

The comment below is being posted by Michale Bean

I went to the Santander bank in Danvers Mass center on Saturday. not one customer in the bank - the young female teller was polite. I attempted to cash a check written from that bank - it was a large amount --$12,500.00 - the managers and branch manager went out of their way to NOT help me and refused to cash the check. I had my license and paper license as my birthday was last week-and the RMV gives you a paper license on your renewal until they mail you a new hard copy. I had other Massachusetts ID that the two managers refused to see. they wouldn't call the customer who wrote it and I gave them another way to ID as I was a town employee for several decades-- this town and a life long resident-- considering that both managers couldn't make the correct decision between the two of them - I had to wonder why they were even there.. I will follow up with management until someone explains to me why these two people were allowed to be so passive aggressively rude.. Because of the poor behavior four people were unable to get paid for their weeks works and were able to not have their due funds for this past three day weekend.. I'm in a business where service to customers makes my whole business-- if I let my ego make the decisions as these two managers did, Id be out of business-- but we re busy with great customers all the time -- the managers just wanted to show that they were in charge -- it would have been one thing if I had been rude but I walked in as I always walk in to places with a smile and light hearted kidding around ... since then I have spoke to others that are customers that state they are not impressed with the bank either ... I ll be very curious to see if the higher manager will attempt to apologize for their employees performance... one complaint can cost a business many customers... Michael Bean