Regions Bank Ratings

Hi There! I recently acquired a new accounting client, and I sent her down to the Branh in Edgewater Florida to set up a username and password foe me so I can take care of her books and download transactions everything I need to do for her bookkeeping. Upon arrival at the branch my client was informed that this a practice that they do not do and that I would need to come down to the branch and sign on to her checking account in order for me to have my own username and password. I have two other clients with Regions and neither Client had this issue at all in fact the client that is located two towns away went down there and set me right up at that time he was informed that he could have done this himself through his online portal which I also told him would be a viable option but he is not as computer savvy as me. My other client set me up herself online through her portal and did not even go down to the branch. When I have tried to contact this person I am told they are on lunch or out or the branch is closed. Can you please explain to me why the branch manager told my client that this was not something that Regions Bank practices? When clearly this is not the case. My client would also like to know why she was completely misinformed and led astray as she has been banking with you for over 40 years. This is extremely disappointing to me and to all three of my clients who all own businesses. Would you also kindly care to explain why no one is able to reach the branch manager of Edgewater Florida? Why they dodge calls and are always out it seems.? They also just do not pick up the phone at all too. I would appreciate that. Quite frankly I think this sort of behavior from a branch manager no less is completely unprofessional and not necessary. Also, please explain why the manger did not know about the online portal or the fact that this is a common practice between accountants and clients, if that is the case? It states that one of the managers has been at that branch in that position for almost 20 years? And why I had to do his or her job and explain to my very upset client that this is indeed an everyday practice and is quite legal. to the point of showing her myself. (I do have two other clients with the same banking institution, lol, who did not have a problem when called to verify this information) I will be waiting for a reply on this as I am sure you will want to hear from them yourselves about why this was told to my client. I am recommending that she bank elsewhere at this time. I am hoping that she does. I can't imagine what other falsehoods she was told during her 40 years with the bank. Also, her father who just recently passed away had been at your bank and really that's the only reason she banks with you in the first place. Her father. I expect a response within 48 hours. tbustle2019@gmail.com

Regions Online Banking ceased to work sometime during the week of 3/18/24. It was working fine since 11/2020, when the account was opened. Trying to log in with 2 of the most common browsers in the US (Current Versions, Edge & Firefox) results in an "Internal Server Error". The technical support number was worse than useless. The agent's response was essentially, "We don't support those browsers anymore... go buy a new computer". This is not acceptable. Let me ask a question. Why should I even consider new services when the basic technology can't be trusted?

If you did not receive a written hold notice at the time you made the deposit, and the check you deposited is paid, we will refund to you any fees for overdrafts or returned checks that result solely from the additional delay that we are imposing.

We have a mid-size corporate account with Regions Bank. I've called, the President has called, and even the Treasurer/Senior VP (who is a signer on the account) has called simply to get copies of bank statements, which at every turn they have refused. I will provide you with some of their excuses to provide us with bank statements 1) "You are not a signer, so we cannot provide you with paper bank statements as you requested." The reason when asked was, "due to security reasons we can't provide it." I and the President responded that we have not received statements for the last 15 months after multiple attempts. I mentioned that not receiving over a year's worth of statements creates more opportunities for fraud than sending statements to the customer to their address on file. They repeated, "I'm sorry, we can't make any bank account changes without an authorized signer".

I then attempt to call the bank and conference in the Senior VP (who is a signer on the account) to talk with a representative to get statement copies. The baffling response was, "Oh we do not accept conference calls to request any bank changes. You will have to have the signer call us directly".

Using the same Regions Bank phone number for the attempted conference call, the signer / senior GP called to get bank statement copies. He was told "Unfortunately, we can't help you, you have to call the general customer service number." Instead of transferring him to the number, they ended the phone call.

We have experienced such poor customer service on so many occasions with so many different banking representatives, that I am surprised that they are able to retain any customers. If they keep denying us our bank statements, we will have to remedy the problem with the proper authorities.

Hi I'm trying to add money from my cash app debit card so i can open the banking online account so how do i do that course i dont want u to close up the account

Gentlemen: you are my originating branch for service, so I am initiating a complaint through your branch for further action. My name is Robert petrik, address: 44 belle meadow lane, Little Rock ar, 72210. Phone 501-580-3836 last 4 are 4557. On November 5 th I redeemed 35,000 points for gift cards. They were allegedly shipped on 7 November. I am yet to receive them. No one at the redemption department will take responsibility for replacing them saying they aren't responsible for lost or stolen gift cards. I charge you with reneging on your responsibility for shipping them. I cannot prove that you actually sent them, and I am not responsible for losing cards I never received. Why would you even offer a shipping alternative that doesn't track the cards while in route? I expect replacement cards be sent by secure means, nothing more and nothing less. Yours would be the first entity that shed responsibility for delivering to a customer. I'm not Sure that is a label that you want broadcast throughout the banking universe. Trust me, this is an issue that you don't want me to seize upon and elevate throughout the internet and media services. You would be best served by greasing this squeeky wheel, because I have nothing better to do than elevate this issue as high as necessary. I look foreword to your response/action.

This branch is very professional, and Christian has been very helpful for all my banking needs. I would highly recommend this bank and this branch to anyone who enjoys and needs great customer service. I am not the largest depositor in this bank, but they treat me like I am.

I just wanted to comment on the representative Adrienne Perkins. She was awesome. I went in some time ago to open up an account on my lunch break. I had an appointment with a branch rep but when I come in she was busy. At that time Adrienne knew I was on lunch break and helped me open up an account for my son. Just because of her assisting me in line, I made it back on time from my lunch break.

Staff is very friendly, professional and knowledgeable. All have big smiles and eager to help out in all ways. love the enthusiasm. Moved here from Missouri, so I needed a lot of help. This branch is wonderful.

This bank is trying to steal a man's dead wife's money from her Cookie Lee business. He has been through hell with the passing of his wife, covid almost taking his life and now cancer treatments. They are making him go to court to get the money that belongs to him, as her husband despite providing her death certificate, etc. The theft totals over $5,500. Scumbags. Do not do business with this corrupt institution.

Cashiers Ck got lost in mail. Mer with Carla and she stopped payment and reissued in minutes. Extremely pleasant and great customer service. Im glad I'm with Regions compared to ultra large banks I've dealt with in the past. I had no wait time to be helped.

Needed a copy of a check that had cleared. Took a LOT of pushing this button wait and a computer sending me to this or that.. FINALLY got a human. Went throug the hoops to get a copy of the Check mailed to me. THEN, I was told it would colse me 5 dollars. WHAT??? you gotta be kidding. One dollar for postage, SURE..but 5 bucks What the ELLLL... This was once a personal friendly bank. BIG money and greed seem to be a cancer..I'm looking at other banks. IF I find a good one I will be moving my account and a LOT of my friends who I have influnce over will be moving money. My guess is we will move close to 100,000..BUT IF all the other banks have gotten greedy this I'll stick with the dog that bites less often..

I keep receiving texts about "unusual activity" on my account, the latest being that my debit card has been blocked. I DON'T HAVE A REGIONS account and don't know how to address this! Info appreciated.

Everyone is very friendly and helpful, always striving to help with any issues customers have.

To make a long story short. I have been banking with Regions Bank in Belleview Florida for approx. 14 years. Friday morning between 1:05 am – 1:30 am, I went to Regions bank to use the ATM to make a $720.00 deposit and the ATM indicated that one or more bills were being returned due to not being accepted. The ATM returned one twenty then it returned another twenty, it made some processing noises then returned my ATM debit card. I waited and waited, lights on the right panel went out, I still waited, nothing happened then after a while the lights came back on. It did not provide me with a receipt or anything. I looked at the Icons on the front screen and noticed that at this point the deposit light was not lit-up as the other icons. I put my ATM debit card back into the ATM machine to check my balance, so I selected "Show Balance" my 680.00 was not credited to my checking account. It is extremely difficult trying to reach anyone at the Regions 800 number when you are encountering a problem to get resolved. I have held on for hours at a time to no success. No one wants to help you. At 8:15am that morning I called the 800 customer service number for them to tell me I have to wait for it to be investigated and could take 10 business days. I not only called Regions Belleview Branch but also went down in person and spoke with the teller and a manager who both said they could not help me I have to wait for the completion of an investigation. Today, May 11, 2022, I called several departments and spoke to several people only to hear them say they can not help me I need to wait for the completion of the investigation. I also explained that I needed my funds to travel this weekend to my granddaughter's graduation can they deposit a credit since the ATM took my money and did not deposit it in error. They said no they can not do that. This is really annoying and frustrating that all the money Region Corporation has will put people through such foolishness just take your money and there is not anything you can do about it. To top that off I was told I am not the only one this has happened to they have about six more people with the same problem at my branch. Obviously, this is a chronic issue that needs to be fixed. I never experienced such foolishness at my other banks they stand behind their mistakes. I do not understand how they can just take people money and not stand behind their errors. They know that their ATM is doing this which is the reason why they will not credit the accounts because it is happening to many people. I will not use their ATM machines anymore.

Account difficult to manage online, limited transaction download date range. Was unable to link to family member's external account. Zelle not easy to use. Previously dealt with an incompetent mortgage processor. She had the wrong city for the property. She kept screwing up the numbers on the settlement statement like the share of property taxes and initial escrow amount. I had to prepare the settlement statement for her. To add insult to injury, I got charged a hefty fee for her when I did the work!

One star is 1 too many. This bank really needs to update things.

This is the best bank on the planet. We are lucky to have Regions.

Always a pleasure to visit the Peters Rd. branch. Helpful, courteous and professional staff. Highly recommend the bank and the branch!

Does this bank have a voice automatic system to receive money?

Excellent service - all the time !

This is a sorry excuse for a business. You will wait a ridiculous amount of time for any assistance whether it's in the drive through or inside. The employees are always friendly but clearly overworked with an apparent shortage of staff.

I had an incident with my debit card with a fraud so it got canceled. The same thing happened a couple years ago I was able to get a replacement card through the drive-through. Today I got there at 4:15 was told I could not get a replacement card keep in mind I'm from Dyersburg Tennessee which is 40 miles from Jackson. Before the conversation was over with I was threatened the law was going to be called on me. This manager needs to be dismissed from her job. I had all proper ID with me. Keep in mind I've been banking with Regions for 15 years. This is not resolved I will run along to be banking at regions. I never threaten this person I never use foul language I never called her any names but she was gonna call the law on me. Was angry and very upset absolutely I had drove an hour and wasted gas because this was the closest regions to get a card.

An excellent bank - has fast service and accurate transactions. Pays little or no interest on anything.

I spent 30 minutes on hold from Regions 800 number until finally getting through to someone at this branch, with regard to my deceased husband's account. Bottom line - if I don't have an order from a Probate Judge (my name on his Regions acct as beneficiary / his Will / our Marriage Certificate - NONE of these mean anything - Even once I drive from South Dade to his Pembroke Pines branch with his death certificate. I am in the process of setting up his funeral service for tomorrow night - Thank you regions for your understanding & helpfulness during this trivial matter concerning your deceased customer and my, 32 yrs of marriage, late husband. I resent having to take the time to write this sort of review but Regions earned taking time from other, more important, business.