Regions Bank Edgewater

Hi There! I recently acquired a new accounting client, and I sent her down to the Branh in Edgewater Florida to set up a username and password foe me so I can take care of her books and download transactions everything I need to do for her bookkeeping. Upon arrival at the branch my client was informed that this a practice that they do not do and that I would need to come down to the branch and sign on to her checking account in order for me to have my own username and password. I have two other clients with Regions and neither Client had this issue at all in fact the client that is located two towns away went down there and set me right up at that time he was informed that he could have done this himself through his online portal which I also told him would be a viable option but he is not as computer savvy as me. My other client set me up herself online through her portal and did not even go down to the branch. When I have tried to contact this person I am told they are on lunch or out or the branch is closed. Can you please explain to me why the branch manager told my client that this was not something that Regions Bank practices? When clearly this is not the case. My client would also like to know why she was completely misinformed and led astray as she has been banking with you for over 40 years. This is extremely disappointing to me and to all three of my clients who all own businesses. Would you also kindly care to explain why no one is able to reach the branch manager of Edgewater Florida? Why they dodge calls and are always out it seems.? They also just do not pick up the phone at all too. I would appreciate that. Quite frankly I think this sort of behavior from a branch manager no less is completely unprofessional and not necessary. Also, please explain why the manger did not know about the online portal or the fact that this is a common practice between accountants and clients, if that is the case? It states that one of the managers has been at that branch in that position for almost 20 years? And why I had to do his or her job and explain to my very upset client that this is indeed an everyday practice and is quite legal. to the point of showing her myself. (I do have two other clients with the same banking institution, lol, who did not have a problem when called to verify this information) I will be waiting for a reply on this as I am sure you will want to hear from them yourselves about why this was told to my client. I am recommending that she bank elsewhere at this time. I am hoping that she does. I can't imagine what other falsehoods she was told during her 40 years with the bank. Also, her father who just recently passed away had been at your bank and really that's the only reason she banks with you in the first place. Her father. I expect a response within 48 hours. tbustle2019@gmail.com

how is someone with a job suppose to do business with you with those hours?