Pinnacle Bank Ratings

I would have added the fifth star except for having to communicate with Jennfer. Very unaccommodating.

The staff at the Farragut branch of Pinnacle are top notch professionals who are both courteous and extremely helpful.

I went to the branch in Easley, SC and I asked a simple question. The teller looked aggravated and LACKS basic English comprehension. With a glaring look in her eyes she tells me have the seat. I could sense her RACIST demeanor. The manager is a nasty smart ass and I left immediately.

No doubt whatsoever the bank treated me bad on account of my looks and accent. This is a disgusting racist bank to people of color and another bank greatly helped me and appreciated my business!

I was treated with disrespect and humiliated at the Easley branch on 11/10/22. As a 27 yr. veteran and one day before veterans' day is disgusting. No doubt whatsoever I believe on account of my accent and being dark, I was treated with contempt. This is the only racist nasty people branch I know. Another bank in the city treated me with respect and thanked me for my business.

If you are Hispanic, Black. Indian or have an accent you been advised. This bank represents the ugliness of racism & HATE.

A great place to bank. I was with Suntrust for 15 years. Never had the level of service that Pinnacle provides. Go see Larry the manager. You won't be sorry you did.

Just got a construction loan. Very capable personnel. Easy to work with and try make sure you understand the entire process. We definitely recommend this branch for great service.

Done, done, and DONE with this bank. I just closed my campaign finance account today and I'll be closing the other two business accounts as soon as I possibly can. I just need to get the money and line of credit setup elsewhere first.

It's taken me over a WEEK to simply setup ACH... a service most every other bank offers as part of their package.

First, I filed a support ticket via the email system on Sunday night asking for directions on where to find the ACH functionality in the system. I got an email back the following business day stating that this feature isn't available on personal accounts....
No kidding... which is why I was messaging you FROM WITHIN my corporate account. I don't even HAVE a personal account with Pinnacle...

So I call instead and speak to my local bank rep - very nice lady named Thoy, who I have probably stressed out to no end by now.

I'll skip the next six phone calls over the next 5 days, I received one yesterday from Pam stating that if I'd fill out the requested paperwork, I could have this function working Friday midmorning... fine. EIGHT documents. Keep in mind, I already have the account.. it's been open since 2008. I signed and returned ALL EIGHT freaking documents. Eight documents to turn on something that doesn't even require a signature anywhere else I do business banking.

Today (Friday) I get a call mid morning... not only will it not be able to be done today, it won't be until NEXT TUESDAY! Pam knows I'm ticked... she knew before she called. I told her then that if they didn't have it up today, I was done. They didn't. I am....

This is as simple as flipping a switch. Turning on ACH isn't rocket science. It simply allows me to move money from one bank to the other instantly. I can do it with Facebook, Venmo, Google Pay, Zelle, and half a dozen other methods for free, but I can't even get my bank to turn it on, even after telling me they're going to charge $40/month to do it!!!

I've got another business account with Wells Fargo... and I'll be moving this one there as soon as I possibly can. I've got a 2 million dollar per year business to run, and another half-million dollar a year business to run. That's not huge in in terms of business accounts, but is should suffice to make the point that I don't have time to be jerked around by idiots. When we need to move money, for whatever reason, you have one job as a bank... let us do it and get out of the way. That's it. I don't want help. I don't want you to perform a wire transfer for me. I don't want to even have to pick up the phone to talk to someone. This is basic banking. I want to be left alone to do it when I need to do it, like I can everywhere else.

I'm disgusted with whoever the heck Brady Moser is with the treasurer's department. Apparently ALL the decision making regarding this feature lies with his office and he can't be bothered.

But that's ok... Wells Fargo will certainly appreciate the business and I'll absolutely remember whom to recommend and whom NOT to recommend when I get asked where I suggest.

Update: I've since finally acquired the ability to transfer money between my banks... it took 13 days and a lot of threatening, but they finally managed to flip the switch. After I got it setup, I received the longest, most convoluted set of instructions I've ever seen in my life to transfer funds between banks. It's literally a 10-step process that requires an entire page of instructions from them to complete! And so far, all the attempts I've made to transfer funds have failed.

At this point, It's literally worth the hassle to move our 150K from this bank and setup an entirely new line of credit somewhere else rather than continue to deal with this back-woods redneck online banking system....

The people inside the branch are nice, but the banking back-end that powers this bank's processing systems seems to be strung together by 12-year olds. It's horrible.

Nora McCorkel is the best !!! Incredibly professional. Very knowledgeable. Always goes the extra mile and offers unparalleled customer service.

This bank gets 10 stars. Victoria,Wylanne, Tam, Shawn are the absolute best bankers in the city!!!! I go out of my way to get to this location, even when I am off work!! There is no other way to bank other than Pinnacle!

Best bank and best branch of pinnacle. Staff is very friendly and always helpful. Don't get the service at any of the other branches as you do on Dixie Drive

Great bank and the nicest people in the Cummins Station location. A great team to work with in the music biz.

This branch is now closed

This brach is so friendly. They are like family. I always enjoy going in to the bank but their service is excellent. All banks could learn from visiting Pinnacle Belle Meade on customer service.