Lake City Bank Ratings
- Bank Name:Lake City Bank
- Locations:52 Branches in Indiana
Lake City Bank Reviews & Complaints
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Unhappy with customer service at LCB. I received a phone call that my loan was past due by 1 day and I was told I was being assessed a $70 fee. Evidently there are 2 separate loans but one payment so charged twice. My loan is taken out 7 days before due on my bill pay from another financial institution and has successfully been on time for 3 years. Due to holiday and mail, it was not received. I got in my car and went to the branch and promptly paid the loan to avoid overdraft charges. I received a call and told regardless of paying it immediately, I still had to pay $70. My other bank would have waived the fee considering the circumstances but the employee held fast to the penalty. The bottom line to me was they wanted to collect the fee and it was my fault for not anticipating this problem in advance. Poor customer service!