KeyBank Ratings

This bank is amazing. Small town bank that handles full services. You are greeted by your first name upon entering and everyone that I refer gets first class service. Amazing people.

I been waiting for 3 months for my banking card. My account to my phone says some one with birthdate 07/16/1962 why Fraud Alert. 2 branches won't call for me fraud what's going on.

Good Day, my name is Will Saunders I have an auto loan account thru your bank. My state (Maryland) does not have a branch or any physical access to your facility, other than e-facilityies. Due to this circumstance it has reeked havoc on my composure as of present. The thing that is used to verify my authenticity (One time passcode) is very limited and self-defeating in its very nature if components and parameters are varied or changed. This is to the point that if you change Cellular services or even your contact # it locks you out and disables your access to vital information. With best regards and all due respect PLEASE remedy this impairment. In advance thanks, WES.

I was told my paycheck would clear by Saturday if I opened up a new account. This was on a Tuesday 5 days before. I did just that, come Saturday. No funds, I get another email on Sunday stating my paycheck was held for another 5 days more.this is BULLSHIT. I will be closing my account. So if you wanna wait 7 days to clear your paycheck, then go with this idiot brank in Orwell.

I have been calling the bank for weeks and nobody would not answer the calls very bad business.

I had just visited your bank and was called to the last window on the right. I asked for 2 rolls of the new gold quarters. The clerk grabed 2 rolls out of a box and said $20... I paid her and when I got to my car I opened the roolls to find ALL silver. I was angry, but the clerk was to rude to argue with.. I wish she had been a man, I would havev tolld him offand corrected the problem. This lady was to rude to me to even try.... Just not my day...

Excellent service and very accomodating people to do business with! 5 star rating!

Completely disappointed in the service received today. I made an appointment last week to have a paper notartized, arrived 7 minutes prior to the time and was told that all notaries are busy come back later. Not would you be so kind as to wait in your car they should be another 15 or 20 mins, etc. Nope. Was asked to 'come back later'. FOR AN APPOINTMENT.

Had no appointment, called and indicated I was in need of a notary, said they would wait at the door for me. Arrived within 5 mins, they took me in, notarized my paper and I was on my way in 5 mins. Great customer service!

Tried to make car payment, outside, so very complicated, just have up ! Very dissatisfied

We have been doing business since 1960. Always treated well. These people are professionals.

Thank you Tori Crummack for all of your expertise and the handling of my son & daughter-in-law's new home purchase (closed Feb 28th 2019). Tori made the whole mortgage loan process run so smooth and stress free. We could not have been happier the expert knowledge, communication, and care we received throughout the loan process! We love KeyBank and we love Tori Crummack! She is awesome!

I have tried several times to call my Key Bank representative, who has monitored my account info over several years, and I have recently been unable to do so. I only want to know if and when my social security deposit each month, on the 3rd of the month, has been received and then transferred to my Europe bank account. I am most upset that this is happening as I have been a Key Bank customer for decades. Please provide me with a solution. David Brandt

Not one single person in this branch will help you. They tell you to call the number on the back of the card which is insane. I cannot wait until they get sued by the upcoming law suit.

Run as fast as you can from this bank. Google keybank overdraft complaints. I never even knew banks conducted business this way.

the bank has good customer service

This is the slowest bank ever. It takes so long to even make a deposit.

very friendly staff

Love Key Bank but daughter was in to see Andrew for a home loan boy the guy needs to get a job a Walmart stocking shelves, he didn't turn in paper work like he should of. So daughter is going some place else. So do not go to Andrew at Keybank in Albany to get a home loan he can't do his job correctly

Best bank in the state by far. Great customer service and they care about their clients. I would highly recommend using this bank.