HUNTINGTON BANK RATINGS

This branch is an absolute joke. My wife and I have left several messages to both the branch manager and the lady who handles CD's. NO ONE has ever called us back. When we stopped in at the branch we were told that everyone was busy (Even though we were the only people there) and that we would need an appointment. I will be withdrawing my money from this bank as well as selling my stock for Huntington.

Huntington bank is one of the best banks in Michigan. 5 stars, excellent staff, friendly service. Tommy H. Lipscomb Special Forces

I Live in Eastern PA. and Most of their branches (like 47 of them) are all in Western PA. No where close to where I am.

I wanted to open a simple checking account. Site said stop by any branch office. I go to the 21st St office in Newark Ohio. A nice gentleman said he could help with that so we go in his cubby hole. Here comes another employee, shouting, waving her hands, and slapping a pencil against a appointment book, shouting (You have to get out NOW! He has a appointment at 10am, Again she shouts Leave Now!) Is this how Banks treat customers , and/or new customers? I guess so, she would have been FIRED, in my day! I'll be finding a different Bank to open a account with. One that treat people with a little bit of respect!

The woman bank manager is on a power trip. She is not customer friendly.

Apparently understaffed. Won't take phone calls, recording says my call is "very important' and they will call me back. They may, but it takes a long time. Not necessarily even same day. Heaven forbid I have a pressing matter needing immediate attention!

I bought a new truck and financed through Huntington Bank. I paid it off in December and they said I would receive the title in 2 weeks. Still hadn't received it and when I call them they say they are checking on it. I have called several times and get no answers except they will get back to me. They never do!! Still waiting and ready to call local solve it seven. The Tv station!!! Maybe they can get me answers.

Your bank is pathetic. No one ever answers the phone, and I leave numbers to call back, but no one ever calls back. I am pulling my account from you ASAP.
Donna Rutana | 920-267-8528

I would like to thank the West Milton Branch of Huntington Bank for having such wonderful customer service. Specifically, a young lady named Hope, who worked diligently with a difficult problem involving my elderly mother's account and a scam check that was written. Hope was very kind, helpful, patient, and showed considerable intelligence in navigating all the possible solutions to this difficult problem. In the end, she found the answer and it solved the 1st of many steps in correcting my mother's compromised account. It truly was the highlight to a frustrating day for me, and restored my faith in person to person contact when there is a problem. I look forward to the day that I can come back to the West Milton Branch for any future banking concerning my mother's account. I only wish Huntington Bank had a closer location to where I live. Thanks a million Hope! (what a good name!)

The people at this branch are very helpful and welcoming I enjoy going to this branch I drive to this branch rather than the one down the street from my house.

My daughter is in the hospital and had an overdraft of under $3 because I'm not on the account with her. They refused to take the money and are going to charge her fees. I called the bank number and was on the phone with them for a long time and then got disconnected. So I called the manager of the bank in Madison heights Michigan and left her message and she has not returned my phone call.

Whatever you do, don't sit down with Nick DeVries, bank manager. He's the laziest bank manager I've ever met! I have a lot of money invested & thousands of dollars in the bank, but I will never do business with a bank that Nicholas DeVries works at. From a distance, he looks like a bank manager. Close up, however, you find out he's lazier than a really old dog with arthitis, gout, and a bad hip. B. Neff

I truly wish there was an option for no stars at all. Oh, well, seems like I have to give lazy Nick a one-star though.

I was in just an hour ago, Dominique scheduled my appointment just 15mn before while calling to confirm that I will be able to open it if I come in. Mind you another branch, the one on Harlem dhelp at all. The process was quick and easy and I was satisfied with the amount of time spent in to open an account.

I only took one star off because of the slowness of the connection which have us redo everything (it will have been way faster without that issue).

I have dealt with Huntington since they took over TCF and have found the bankers and tellers to be very knowledgeable and helpful.

Have tried for 2 days to reach someone at Ravenna, Oh Huntington. No one answered. Auto system says to leave name and # and they will return call. No return call. I have a small question. Never have called bank before. Called during reg business hrs. Have had bank for a # of yrs. Cannot go to bank for small issue. What if I have a major prob? Am 79 and do not drive, live 20+ min away!!

I went this bank got some money out my account and the women had a attitude with me for no reason and then she called herself close my checking account.

This Branch is a God's send for me. Being from Ohio this is the only Huntington Branch in Naples yet alone Florida. The staff is always awesome and willing to assist me with whatever banking needs I have. Been going there for over 15 years. Love the atm installation right outside the branch.

You need help training personnel a out procedures when a customer dies. Over five weeks of notarized letters and repeat info for a small bank account. Poor customer svc

I have had good service. I am especially impressed with Nicole.

Most banks want depositor's money and are willing to do what it takes to open an account. You shouldn't have to feel like you're lucky that the bank is willing to allow you to have an account with them. It should be the other way around. The tellers are great and that may be the only reason that I've kept my business with them, but it may be time for a change.

Try to cash a check that was from your bank and was charged because I don't have an account!!! If it from your bank and ther person who wrote me a check that was from your bank why do I need to pay to have it cash.

The Marshall Branch is an absolute a joke. The tellers there know nothing and the lady they always call from the back should not be allowed to have communication with the general public. It is so pathetic. They don't care if you keep your money there or not so guess what... we won't. I have no idea how they even get rated a star on the internet. Every single person I know that goes there hates it. ZERO stars

I have never been more dissatisfied with Hunting Bank service over the course one year 8 months being woefully inadequate.

Catch 22 ignored by Huntington Bureaucrats. I sold my travel trailer on 10 Aug 22. I deposited the money in my checking account at my bank so the payoff could be pulled by Huntington. It took them 3 business days to pull the money and 3 more to inform me via text message that my load payoff was complete. Today is the 16th business day (30th calendar day) since payoff. I've received no letters affirming my payoff although I've called almost every business day in attempt to obtain verification that the lien on my title was lifted. The process is for the bank to release the title into the Federal Electronic Lien Title (e-lien) system administered by the DMV so I can sign the title over to my borrower. His lending bank is now demanding the title. I have called the DMV and Huntington almost every weekday in attempt to resolve this catch 22. All I get is a low-level Customer Service rep who listens to my rather involved story and then contacts someone behind their firewalled people barrier. I never get to speak with anyone or get confirmation that they will have someone with authority call the DMV and troubleshoot why my lien has not cleared from the bank to the DMV system. It is frustrating beyond belief that that bank's protocols prohibit a caller (customer) from receiving any indulgence with anyone inside. So things go unresolved, and as far as the bank is concerned, - who cares! They received their money! I now find it hard to get to sleep because I have no recourse for solution and my buyer is threatening to pull his purchase. No wonder people "Go Postal" with this type of institutionalized impersonal uncaring corporate-endorsed treatment. It's certainly crossed my imagination! But with such a large institution with 1300 or so locations where can I protest? They're too big! I've thought about driving from Virginia to Columbus OH to camp out in the lobby of the Corp HQ, but I'd probably just get arrested and ignored in person! Meanwhile, I'm having to cancel reservations for a 6-week vacation and family visits because the bank hasn't solved THEIR problem! But they don't care, just ask a Cust Svc rep!

My mother recently passed away and I received information from a company by the name of Talcott Resolution that I was a beneficiary of an annuity that my mother had with them. There was quite a bit of paperwork that I needed to fill out and return to receive a lump sum payment and close the account. I was given the option of having a check mailed to me or electronically transferring the money to my checking account. When I opened my checking account with Huntington, I did not order checks as I seldom use them. To have the funds electronically deposited to my checking account, I had to attach a voided check. If a check was not available, a letter from my bank would suffice. There are VERY EXPLICIT instructions as to what must be included in this letter, and again, it states it must be a letter. The letter must be on bank letterhead and include: the bank account owner's name, routing number, account number, and signature of an authorized representative of the bank and this representative must also include their title. There was a teller waiting on the customer next to me and she was working across the way from the inside customers, by the drive thru. When I stepped up to the counter, I explained to the other teller what I needed. She asked a gentleman, standing next to her, if she could use a certain form and he agreed that this form would have all of the required information that I needed. The teller stepped away for a few minutes and when she returned, she handed me a form titled: DIRECT DEPOSIT ENROLLMENNT FORM. At the bottom of this form, instruction #3, states: 'Drop off this completed form at your HR department. That's it. You're done.' I must admit that I was a bit taken aback when the teller hands me the form. I looked at her rather quizzically and told her that #1 this did not appear to me to be letter. I know I have been out of school for many years, but this was a form, not a letter and #2 I needed a signature from a bank representative, along with their title. At this time, and I will admit that sometimes I can get confused, the teller by the drive thru window, announced very loudly and rudely, they are not allowed to sign anything. Now, I wasn't aware that I was discussing this with her but trying to be polite (that changes very quickly - just to warn you), I did not say this to her. The teller that was helping me, gives me a blank look as I think that she would have preferred to provide better customer service, having been backdoored by her colleague. I asked the teller waiting on me, not the one I had yet not addressed, to talk to the manager. Again, the teller across the room (and because SHE WAS standing across the room had to talk rather loudly especially because she did not even bother to turn around and give me any kind of eye contact) informs me that the manager wasn't working that day. I then asked the rather obvious question, which I feel should have been addressed without me having to ask, who was in charge that day. I know this will shock you, but, yet again, Ms Buttinski tells me that I will have to wait a few minutes. She did not state what waiting a few minutes would get me, but by now, I am in so much shock over the complete lack of customer service, let alone common courtesy, I stand there and wait. The customer at the window next to me and the customer behind me in line, are telling me that they can't believe this. I just needed a simple letter (not some form that would make absolutely no sense to Talcott Resolution), an employee signature and their title. After about 10 minutes, the gentleman that I had seen previously, came out from the back and looked at me like I had 3 heads. Now I will admit that my hair was not looking so good that day, but I didn't think it was that bad. He tells me that the annuity company, Talcott Resolution, would accept that form without a signature. I was surprised that he had worked for Talcott Resolution, and I say this to him. He replied, that of course, he had never worked for them, but he knew the form that they provided me would suffice. I then told him that his response was not acceptable to me and asked him what I should do from there. I again explained that my mother had just passed away and this is a rather emotional time. I could have told him that I 2 feet and he would probably have been more interested in that fact. He told me that I could come back the following day. The manager would be in, and maybe she could help me. He said that rather doubtfully and then reiterated that the employees are not allowed to sign anything. I asked him for the customer service number and then left. By this time, the lines at the 2 teller windows, are out the door. Several people in line reached out and patted me on the arm and said they were sorry that the employees could have cared less. This incident attracted a lot of attention. When I returned to my car, I called Talcott Resolution and asked if the form, without any signature or title, would be acceptable to them. Surprise, surprise - they said no. I guess the man in charge at the bank that day, just assumed that although the needed items were in the instructions, no one had to abide by them. If Talcott Resolution could break their rules regarding a letter and signature, why couldn't Huntington? Hhhhmmmmmm.... After I was finished talking with the annuity people, I call Huntington Customer Service, and oh boy, was that even more ridiculous. I told the gentleman who answered the customer service line, my story. He, too (must have been trained by either the man in charge at the bank that day or Ms. Buttinski) told me that not having a signature would matter. I must say that this is a new advancement in customer service to which I have not been aware, to just tell the customer that what they have been told they need, they really don't need. I wonder how many customers actually fall for this. From this time on, I will refer to this ploy as: 'we, the employees of Huntington Bank, know that you don't really need what is asked for because we are so smart that we know what will satisfy the company needing these items'. They have shortened this title to read, 'have you realized how smart we are?' Sorry, I got off track for a minute. The gentleman in customer service told me to go to another branch and see if they will do what I need done. I asked him if this was really his answer or was he kidding me? He told me that he was serious. I had tears running down my cheeks when I hung up and I'm not sure if they were tears of frustration or I was laughing too hard. To summarize my dissertation (if you have made it this far, I thank you), Huntington Bank is very good at ignoring what their customer needs and really, they just want their customers to go away. They get an A+ in 'you don't need to worry about what your customer needs as they are just taking up our valuable time After all, you have done your job, you spoke to the customer and ensured that the customers know that you, the representative of Huntington Bank, have sent the message that the bank is right and the customer is wrong.