Horizon Bank Ratings

Excellent service by Andrea and Donna. Made you feel welcome and solved a log in problem for me.

Appreciate the bank being open on Saturday. Very convenient. I'm interested in a safe deposit box. Are they available in this bank.

This has been a terrible switch I still can't sign into my account so I'm most likely going to switch banks.

Changing a bank for personal or business accounts has ALWAYS been challenging and can be frustrating. However, I have been very happy with every aspect of service that I have been given from the receptionist to the tellers to the management. Thank you for making "the switch over" run a smooth as possible.

Something is wrong with this picture!!! Last Saturday I was at the branch in Gaylord, MI. The lobby was not opened!! That is not what your hours say. Something is WRONG with this picture If you are better than TCF you would tell the truth and not mis-represent the banking industry. Thanks. Robert J. Rieck

The switch, new checks, new routing number, etc, etc… has been a nightmare!! Because of this, four checks I sent out are being returned as NSF-Account suspended!!! I've never ever had this kind of trouble over a bank switch. Unsatisfactory information regarding the new checks. No offer to buy back the several books of checks I had to throw away(which are NOT cheap).

Big shout-out to April. She's the best. Extremely efficient and helpful in fixing online issues. Thanks again from Jack

Ok we where up there about a month ago and still didn't get no email back about are bank account someone took money out of are bank account and they were going to let us by sending us a email because as of now the money wasn't put back in the account it's Ginger and James simko