HomeStreet Bank Ratings

Union bank was change to Homestreet Bank in Hesperia CA. I have had Nothing but trouble form Day 1. I could not get any information on my account For 3 months and had no debit card either. Also I was unable to get to bank at that time. Im Handicap and did not have help. When I was able to get to the bank I had to have them activate my card and help me get into my account I deposit 280.00 when I looked at my receipt 1 I only had 137.00

I was never notified of any problems with my account. I didn;t have access to my account so I was charged for a check I wrote, 110.00 for the fees. next month I had fraudulently charges on my account same with the next month, next moth they tried to charge overdraft fee of 30.00 for a automatic payment of 7.00 I got that reverse. on the 10th I has 3(.99 ) purchase which it over draw my account and the automatic payment total 12.95 on the 12th at 6:38 am I deposited 50.00 to take care of the overdraft before I was charged overdraft fees I had a balance of 37.00 went and spent 27.00 of the 37.00 I wanted to see how much I had left on homestreet app I was -80.00. because the applied overdraft fees after I all ready took care of the overdraft. .99 3x =60.00 overdraft and 30 more for my automatic payment. and they took the 50 I deposited so I got another overdraft for the 27.00 I spent out of the 37.00 I new was in the bank now 80.00 in the whole ,. and they wont refund me the overdraft fees even though I deposited 50 and it took care 12.95 the overdraft. there is no grace period at all but they had't charged the overdraft when I deposited the 50.00.so this bank is the worst bank I have ever dealt with. they are stealing my money that I dont have as a person in a wheelchair. I got to the bank as fast as I could to avoid overdraft fees. and they will not give me back the money.

Excellent neighborhood-friendly bank!

One of the worst banks I have ever dealt with, I have been on hold for over 3 hours, the local branch and the main office will not even answer the phone. My mother is 85 and has not been able to access her money in over 10 days. I am going to have to take off work in order to assist my mother in getting her money out of this bank and to someone with a decent reputation.

HomeStreet Bank with a touch of home!
I opened an account after being denied at a large corporate bank. The representatives assisted with my specific needs and explained everything in simple terms so I could make the most informed choices about my money. After opening the account, I received a handwritten 'thank you' card from the bank manager thanking me, who does that? I continue to be very satisfied with my more personalized bank.
Dr Michael La Capria

Knowledgable and wellmannered. We moved to the Everett area a year ago from far away Mukilteo and saw that Home Street had an office in our building. Stopped by to check it out and were so pleased by the staff we signed on. Cherie was our go to Rep. Will continue on for the seeable future. Nice comfortable, downhome style.

Catherine Chan always provide excellent and prompt services whenever I bank at Honolulu branch. She is such a friendly and competent staff. Mahalo Catherine

I have visited all the banks in Honolulu, and I have concluded HomeStreet Bank is the best. They have good hours, short lines, and a competent, helpful, and friendly staff. Tina Baltazar has advised me about financial scams, Albert Mak has helped me with loan and credit score advice, and Jennifer Aquino wins the award for patience and understanding. I am a very happy customer! Richard Elstner.