First National Bank Texas Ratings

I'd love for someone to call me.
I had called my bank when the check was deposited then taken out the following Monday. I do not appreciate the service I got over the counter in wal mart off 42nd in Odessa. I spoke to the branch manager and the. Manager in the office and they basically told me to leave. Wouldn't give me any information on why my check was on a 5 day hold when I've had more than 8 checks from the same business. I got told 3 months ago the app was not working for check deposit and so I've been driving back n forth to deposit then 2 weeks ago I received a yes to using it (in person) and it doesn't work. Now I have to wait 10 days for the check to clear. Tried cashing but they said I have to wait. I'm wanting to close my account with you guys because of all of the inconvenience I've been getting from this specific bank. No one has been helpful nor to even respond to why the app isn't working. Neither one of the managers knew what was going on. I've been given more information depositing than problems. I will never be opening up another bank account with you guys ever again.
432-210-7601 Brittney yancy

Hello, I have pen knife that apparently was a giveaway by the bank many years ago. Is there anyone that saves such items or does the bank have a collection of artifacts.
Mike Previti
9734777200
mikejpreviti@gmail.com

I would like to know if the money will be put back in my account. The ones that I didn't give permission to take the money out of my account.

I hate that you can never reach the branch itself and the mobile check cashing always has issues.

I have been waiting 2 weeks to get an online account they still have not changed my phone number so I am unable to get in. 2 weeks and I also went on person. No one answers the phone for customer service left on hold. Horrible customer service.

Have not been able to access online banking... tried calling main #, cannot get through

I would like to express my thanks to Samantha and Jai. A few weeks ago, I received an advance from my Discover card at the bank, but accidentally left it there. They both notified me before I left the HEB, and returned it to me.

I truly appreciate their honesty and quick action. You are to be congratulated for employing them. They are an asset to your bank. By the way, I often use this branch, and I have never had a bad experience there. Kudos!

A mistake was made on on-line banking. claimed they didn't know where the money was from. Called and it was our car payment sent to them by the same bank name instead of back to my personal account. Called to complain again yesterday, told "What do you want me to do? Pay for the acccounts that I couldn't pay without cost to me. Do Not do business with them. rude, not trained right, etc. We were left with a zero balance in our income/savings account.

Great service im helped right away there understanding and know how to handle buissness