First National Bank Ratings

Horrible and unprofessional service, don't go here. After being made to wait over 20 min m with a cluster eff of employees talking and joking in a back room that could be seen from the lobby, they finally were able to see me. I paid for a wire transfer of a good sum of money to another bank and they never sent it! total incompetence. Appearance if the VP was unprofessional too, could have been a janitor by the way he was dressed. Can we give minus points ?

I am a disabled US Army combat veteran amputee,.. I have a high FICO score in high 700' to low 800's... ZERO LATE payment, zero delinquencies... me and my brother applied for a $40,000 loan against a $200,000 PAID FOR house, so this is all equity... I was denied the loan... the ONLY reason I can see why I was denied, was that I am a disabled US Army combat veteran amputee... my civil rights were alienated... To ALL VETERANS and people who care about these types of injustices, PLEASE FIND ANOTHER BANK!!!

WORST bank EVER! Tellers are constantly changing, maybe they can't keep anyone? Bank managers are always new - with the exception of one long tern teller the other tellers are sub par! Can't wait to find another bank! If I could rate this branch a 0 I would!

This bank is extremely helpfull. The Branch Manager, Charlie Adcock, is very friendly and actively assists customers to achieve their goals.

We have had a relationship with this branch since it was Yadkin Valley Bank. From tellers Mary and Zula to account specialists Robin and Sherry, everybody has been wonderful. They know both of us and our kids by name. While it may be part of a larger conglomerate, these folks keep the personal touch in focus. They recommended a refinance and introduced us to mortgage specialist Nolan and he got us a great rate when we refinanced.

Cannot find an email addy on website - first problem I have posted in 11 years. These people are professional.

Gave us wrong routing number when it took over Howard Bbank and we had all our bills returned now trying to charge us a fee.

I have banked with First National Bank in Portersville almost 11 years when I moved to the area. Managers and tellers alike go out of their way to treat customers with respect and kindness. I continue to be impressed with the high level of profession customer service which still has a friendly and personal small town feel.

I recently had to issue a check for cash to make a child support payment at Somerset County Domestic Relations. I was handed a sealed envelope with $50.00 bills. I never opened the envelope, and gave it directly to Domestics. I received a call from Somerset County police dept four days later, that two of the bills in the envelope that was opened by Domestics, had two counterfeit $50's. When I contacted the bank, they said they were not responsible for the bills once it left their branch. This is alarming...

My elderly Mom (93) lives in Redstone Senior Living in Murrysville, PA. She has been a customer for many years. I am her POA and have transacted business for her as she is unable to leave Redstone. We have a sizeable amount on deposit. I have renewed CDs, changed accounts etc. throughout the years. On May 13th my mom took a turn for the worse and I had to move her from her apt. to Personnel Care. Stopped at the Bank to change the address (room number only) and the Head Teller refused to do this. I told her that if she read the POA I have the authority to do this. She refused informing me that I needed a utility bill or something to prove my Moms current address. There are no utility bills at Redstone! Everything is included in the monthly payment. She refused to do it! Funny never refused my deposits, changing of CDS or me cashing her checks but refused to change apt number. The POA claearly states I have the authority to do this. As our CDs come due or if something happens to my Mom, I can tell you that because of this incident My brother, sister and myself will not leave the money at FNB.

Thank you First National Bank

Great bank, great people working there!

I am trying to pay a bill and it says that the cards number for the date is wrong but it is not it runs out March 1921. But it is still good to then and you are to send me a paper about a new card but none came yet. So what am I suppose to do

Serves it's purpose !! I am considering opening a checking account at another bank !!

I Love this Bank and it's employes !!

I have gone to Lexington State Bank, Newbridge, n First National Bank in Wallburg over 40 years. The crew was great, but there is one who I don't care for at all. I think she is burnt out.

First National Bank held an online deposit for a day and ran 6 transactions before the deposit was credited to my account, the last was within a minute before the deposit. The deposit was a transfer from one of my accounts with them to another of my accounts. On my mobile banking account it posted the deposit immediately, by they informed me they didn't go by the mobile account. The mobile app is all I use for my banking and is what the branch encouraged me to use. Over $300.00 in overdraft fees. when I contacted the corporate office by phone they said they saw the problem and would have the Mooresville nc office credit it back to my account. they informed me that the Mooresville branch was to contact me within 2 days. I waited for the 2 day period with no response. I called them and they said they would credit 2 overdrafts back, but not all of them. in the meantime they were charging me an additional $12.50 daily for the account being in the negative. I went down to the branch office and got no answers. I even had to pay $70.00 to bring the account back in to the positive to stop the $12.50 daily charges. After filing a compliant with the BBB I see this is a very common practice for this bank. I wish I had look at this before I opened this account. I hope at least someone else will see this before making the same mistake I did.

Love the girls at this bank but hey girls have to tell you I am so embarrassed. I came to the bank today and had a piece of tissue on my face forgot to take it off before I came. LOL You all should have told me instead I walked around like a nut for 2 hours.

I want to apologize to Mr Gibbs. Im so stressed out and I took it out on him. He has been nothing but very nice and polite. Please accept my apology for my anger.

Best customer service ever!

They are really knowledgeable about the loan options. I worked with Tena Anton there and the process is easy. Likewise, she can be reached after hours which is rare in banking.

I can't get into my account.. Why ??

I definitely miss Metro, that's for sure. And the best was when it was Commerce.

I'm really disappointed. I was originally a member of Metro Bank. I stuck with FNB when they converted. I attempted to apply for a used car loan online with the understanding I would have an answer in 24-48 hours. I was told by customer service that the system was having trouble over the weekend. I'd need to wait until Tuesday because of the bank holiday Monday. Tuesday I contacted the bank , faxed the disclosure sheet from the car dealership. Now my paperwork has been with the underwriters since Tuesday. It's Friday. The dealership has been holding my vehicle for 100.00 since last Saturday. I'm not sure what the status is on the loan. This is much longer than 24-48 hours and if the answer is no I wish someone would just tell me. Due to the short bank hours and my work schedule I would not be able to go apply anywhere else until next Wednesday. I think the bank should be more honest about the time frame losn applications take. I don't recommend this bank for loans

Great Bank. Just had a problem today for the first time. I called the Bank Teller, Denise, the first time and she spoke to me normally. The second time I called (2 hours afterwards) she made believe she couldn't hear me on the phone and continued to say hello, then she hung up... just so she wouldn't have to deal with me. I talked to the manager who is very nice and she could hear me perfectly fine. I showed up at the Bank a half an hour afterwards and I saw Denise pick up the phone TWICE and talked to someone without a problem. That is unprofessional. If the Bank made a mistake, it is the teller's duty to try and talk to me to fix it. Apparently Denise felt it wasn't her job to do so. When you are working with someone's money, you don't hang up in their face and play as if you couldn't hear them just to avoid the customer. I was very nice and asked for a problem on their end to be handled. Thankfully, the manager was able to take care of it for me. One of the best managers!!