Fifth Third Bank Ratings

Branch is conveniently located and has plenty of parking. It is full-service...tellers, safe deposit boxes, drive-up tellers, drive-thru ATM, and bankers for other bank services / products. Staff is knowledgeable and friendly. Yvette P. is a great manager.

This is one of the worst branches in Charlotte. The tellers are very rude and it is never a quick visit. Very unprofessional and condescending. STAY AWAY!!

Can't find a simple phone # for a window clerk to get an appontment with a banker.

This is a horrible bank. The customer service is terrible. You can NEVER get your online banking set up. It tells you to call the 800 number. Nobody on the other line knows what they're talking about. I was told to call back from my cell phone so they can verify me. I did that and then the next person I talk to said I have to wait two weeks for them to verify my number. I asked why and she told me "That's all the bank has to say about that" Terrible customer service reps who barley speaks English. I would NOT recommend this bank to anyone. I'm on here because the car dealer used them to finance my vehicle.

I paid a 72 month loan on a truck off in less than 3 years. I got some e-mails asking me if I closed this accounut. I responded that I did not, I paid the loan off and 5/3 bank closed the account. Fico dropped my credit score 37 points!!! I hope you can fix this for me!!

Could you build a Fifth Third Bank in Tucson Arizona please? And Las Vegas location is also desirable ! Thanks

This branch is closed. New location search street address. I strongly suggest you do not trust 5/3 Bank!!! Their add on fees and continued successful attempts to amass late fees to the tune of overdrawn $1700.00 over the Christmas holiday and ON THAT SUBJECT I Don't care HOW MUCH money you have rntrusted to them. They won't take their mistakes back as and correct them. These Bankers are basically thieves!

I have a mortgage with this bank. I ALWAYS pay my loan on time. I realized I hadn't received my bill in the mail, so I called. I was "randomly selected with other customers to receive paperless bills." I DON'T WANT TO GO PAPERLESS, OR I WOULD HAVE ALREADY SIGNED UP FOR IT. I am furious. I had to pay over the phone, a late fee was attached through no fault of my own, and my credit score will be dinged. Imagine how much money they made off of those who didn't catch it in time. Crooks! I don't know how this isn't against the law. I received no warning through mail or email they were going to "randomly select me." I turned them over to the Better Business Bureau. This has to be illegal. I will be taking money out of my investments to pay off the loan so they don't earn another dime off of my interest. Screw them as they screwed me.

No early morning drive thru

No early mornings drive thru

Does 5/3 really pay an account holder two days early?

I love this branch. The folks are great, really helpful and so friendly. I appreciate being called by name when I enter the door.

Is it permanently closed? There was lawn furniture in the spot earlier this week.

If I could give NO stars, I would!

A Terrible place to bank. It's not just that they almost always only have 1 person working, even though there are others in the bank, employees and customers. Ashley (the asst. mgr.) who was waiting on me, accused me of being rude because "she didn't like how I set my insurance papers on the counter'?? Huh?, So, I became rude and told her that when customers are waiting in line, she shouldn't be gabbing with customers she knows about her family issues. Now, I'm rude!. Then, Sterling Thorton, her co-worker, starts getting involved and starts telling me to leave. Now, I hadn't sworn, raised my voice, threatened anyone... nothing...So I said...Just empty my accounts...I don't want to do business here anymore because of how you two are treating me. Sterling Thorton said several times, "I don't care" and "Doesn't matter to me" THEY REFUSED TO GIVE ME MY MONEY. That is the same as Fifth Third telling me "They don't care" and they wouldn't give me my funds. What?? They threatened the cops on me. I had to drive 10 miles out of my way to the nearest 5th 3rd, just to do my business. I drained alot out of my account there.

I've had 3 mortgages and have been a customer for over 31 years! This is how Sterling and Ashley treated me...

But wait..

The Next day, I went back to the Grand Ledge 5th 3rd to drain the remainder of my funds, and I have ON CAMERA, STERLING THORTON calling me a Jackass several times, immediately after I told Him I drained my accounts, AND him throwing his hands up shouting "I DON'T CARE" SEVERAL TIMES.

After I left, I went back again to lodge a complaint, as it says to do... When ASHLEY SUTFIN asked me if I had recorded her co-worker... I said "maybe". ASHLEY SUTFIN immediately started screaming at me to "Delete that video immediately" while other customers were in the bank.. She lost it! Totally unprofessional. That is on the banks security cameras. She has no right to tell me to delete it. It has STERLING THORTON immediately calling me a"JackAss" and saying HE DOESN'T CARE. I said Not until I turn it into corporate! She then continued with her madness and included the other employees to get involved...And called the cops! I did nothing illegal. I waved as I left. The video is getting where it needs to go. ASHLEY SUTFIN never allowed me to file a complaint. THIS is the video she so MADLY wanted me to delete.

Sorry, this site doesn't let you download videos, but you can find it here: https://www.facebook.com/FifthThirdBankCharlevoixGrandLedge/

Best customer service take the extra step. I'm proud of these young folks. Hebron location not so friendly sort of lazy. Perfect example there are good hard working young folks. I'm 58

Trying to contact Tracy or Mark... can't log into my account via web browser, only android (phone). Every time I call the branch, I get voicemail. 352-451-3679 I had emergency surgery and need to sell some of my brokerage account off to pay for it.

So which of your banks still has a change machine, the one in Oak Lawn doesnt have one any more, and the new bank doesnt even have dividers between the tellers so everyone next to you sees all your business, theres no stanchions to form a line, you really went downhill with this new building.

Auto payment has been taken out of my account in several transactions without authorization from me. Fifth Third Bank in Cincinnati is the merchants Bank that has been taking these unauthorized monies from my account. The merchant is doing this illegally and is a scammer. Yet when I tried to get these monies reversed I was told that your bank has not agreed.. would you kindly assist me?

COMM CAP APY F1 auto pay is the said name who has taken out 6 payments. I have been reimbursed thru my bank for 3 of these transactions only. Leaving me with 3 that I have illegally still not been reimbursed totaling $240.78. I have been working on this for months and still getting nowhere. Are you interested in helping me?

My bank has reported to me that you haven't taken responsibility for my loss.. Chase Bank has washed their hands of my loss. So my 40 plus years of using them will be severed as I have losses all confidence in them. I will be looking for another bank Perhaps I will send my monies to you if care enough to help me.
Janice Basilicata. jannybee@optimum.net 5165460275

These auto payments are: 7/7/22 $66.97. 8/9/22 for $103.81 & 9/7/22 for $99.70
These were charged to my acct traced to your bank used by this. COMM. CAP APY AUTO PAY PPD ID
I am just pulling at straws hoping as a private innocent consumer can get my money stolen from me by what I feel is a scammer.

All of the Bankers have been very helpful - especially when I needed to determine the amount that had to be taken from my Ira before the end of this year. I was puzzled by the requirements and my personal banker figured the amount and handed me the check.

I deposited a small check on Saturday and as of Monday they couldn't tell me when I could have access to the monies... Even though I have my work and Gov.retirement direct deposit with them... I hate this bank.

"Fifth Third Bank did not respond to several efforts by the Free Press to obtain a comment."
https://news.yahoo.com/banking-while-black-woman-wins-171806532.html

Can't get thru by phone. Internet banking not working. 18009723030 phone not working. Please help.

Fifth Third Bank is the worst banking institution I have ever dealt with. They lost my check for $20,000 to pay off my loan. Then after cancelling the check and paying it off on-line, they have now lost the title. Do not do business with them.

As soon as this bank releases the hold on my checks from my employer that I have been depositing for 2 yrs I'm shutting it down so fast! So I had recently deposited a very small check online. Sure I snapped a photo upon the electronic deposit but I entered the wrong amount by 1 cent. They deemed the check as fraudulent put a hold on my account without telling me by letter or otherwise. I had been checking my account wondering why they hadn't released the other check balances called the bank on4/25 and was told because I deposited on Saturday was the problem. On 4/26 4x i called and was put on hold for so long I almost forgot who I called. Third time I actually spoke with this very rude person who told me my account was in the process of being closed without my knowledge ,no doubt. I tried to explain to him the mistake made ,and how it was a human error, no reason to threaten to close my acct. He asked me if i didn't mind him asking me what I did for a living. Which I was very offended by because I didn't think that was any of his damn business. He assure me that closing my acct was exactly what was going to happen naturally I freaked out, because I have other means for having the acct. So I rushed around to the bank to try to get some resolve. The nice teller had to wait on hold just like I had to. I could no longer tolerate hearing that hold music. So I go back home and thought to put my anxiety in my pocket and wait for these people to get on the phone. I got a lady that decided to go back 4mos to see that these checks had been deposited over time without any problems. Although she tells me I have a lot going on and I said "what do you mean"? and she said "well with all these checks your depositing." With some resolve so I thought, she assured me my bank card would be back usuable and i would be able to access my acct online again. So I went out to use my card and of course it was still blocked. So then I had to go to a branch to make a withdrawal and I had more checks from my employer to deposit and I asked the teller is there gonna be a hold and she said we don't hold checks which I new was not true. None the less it turns out the check will be on hold until 5/5 from 4/26. At least this time there is a notation of this in my online acct. I will see how the debtors react to me telling them I'm waiting so they have to wait. I could have got better service at Publix to cash a check. next time for sure.

Super service!! Willing to help. Quick service. Highly recommend!!