Crystal Lake Bank and Trust Company Ratings

Bank Name:Crystal Lake Bank and Trust Company
Locations:5 Branches in Illinois

1.5 / 5

Rating 1.50/

Crystal Lake Bank and Trust Company has an overall customer satisfaction rating of 1.5 out of 5 stars based on 2 votes and 1 reviews & complaints for 5 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Crystal Lake Bank and Trust Company using the form below.

Crystal Lake Bank and Trust Company Reviews & Complaints

Patricia Rairie · 3 October 2022

★ Bank review

Unfortunately I have to say goodbye to a long relationship with the McHenry Bank and Trust. I wrote you a few months back of the improper treatment that I received in the drive thru. It's really unfortunate as my late parents were founders of this bank. This bank has never offered me any kind of service. offer me any loans, nothing. I still do not appreciate all the giggling in the drive thru window when I am there. It is very unprofessional. I was there again today and the same thing happened. I had complained of this before, yet it continues. I do not get treated like this at any other bank, except this one and I can say I am finished. I have already moved all of my "auto pay" accounts over to my other bank and will be closing my 2 checking accounts shortly. Just thought you should know. If I could bank with your facility in Crystal Lake, I would, but it is too far away. I am through with the McHenry Branch. Hope they get the message loud and clear this time. Thank you for your time.

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