Community Bank Ratings

  • Bank Name:Community Bank
  • Locations:197 Branches in 4 states
3.6 / 5
  • Rating 3.57/
Community Bank has an overall customer satisfaction rating of 3.6 out of 5 stars based on 106 votes and 17 reviews & complaints for 197 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Community Bank using the form below.

Community Bank Reviews & Complaints

Bedford Retreat
Bedford Retreat · 7 November 2022
Bank review

Community Bank by people who, by their own admission, have little or no understanding of consumer protection and banking laws, and will let vendors screw you out of thousands of dollars for services and products not provided. Even the Chief Operating Officer, after discussing the matter in July 2022 and advising me to reopen the claim then not only refused to reopen the claim but also irresponsibly failed to notify me of such until November 2022. He told me in July that my proof was compelling not only to reopen the case but to win my appeal. Then he obviously spoke to the same idiots at this bank to ignore my witness statements and Consumer Credit Protection laws and rely on the same faulty and immaterial assumptions about a contract to cheat me out of Thousands of dollars.

Al Bahh
Al Bahh · 29 March 2022
Bank review

Worst bank I've ever had experiences with. Almost two months since my account has been opened and I still do not have a debit card. I have been asked to, and have, verified my address several times. I am also locked out of the online banking feature due to the verification code being sent to a random phone number and my own, which is listed as my primary contact in the services 2 factor verification. Pair that up with extremely slow customer service response times, and copy pasted answers, you are much better off finding another financial institution to place your money.

Scott Ovenshire
Scott Ovenshire · 26 November 2021
★★★★★ Branch review: Penn Yan Main Street Branch

It's a very nice respectable Bank. People are always friendly courteous and willing to give you a hand and treat you respectful. They treat everyone like their family. It's a very nice establishment to work with.

Patricia Mahon
Patricia Mahon · 17 November 2021
★★★★★ Branch review: Westmoreland Branch

Love this branch. Always there for you.

Fred V Provoncha
Fred V Provoncha · 15 June 2021
★★★★ Branch review: Ticonderoga Branch

Fast, efficient service..

Margaret Fletcher
Margaret Fletcher · 14 June 2021
★★★ Branch review: Bennington Branch

I want to log in. What have you done to the place where I do that?

Kenneth Frisbie
Kenneth Frisbie · 8 February 2021
★★★★★ Branch review: Scranton Keyser Avenue Branch

Great branch office.

Ramona Currier-Bassett
Ramona Currier-Bassett · 29 November 2019
★★ Branch review: Oneida Uptown Branch

Our Community Bank branch is Camden. THEY are te BEST!!! I paid our mortage off IN FULL to the Camden branch after a payoff request had been sent to my camden people.. Oleans branch who sent the payoff info to begin with sent another payoff paper a week AFTER I PAID IN FULL!! Guess what... today - 11-29, 2019 I received a letter stating the account was past due from Oneida branch. WTH the damn account was PAID IN FULL 11/18/2019. My husband was very irrate and took it out on ME cause Chelsea Boser, mortgage Paid Out Rep of Olean didn't do her job. . . The computer is only as smart as the person programming it! He wants an apology... I WANT RESULTS. We paid - got the paperwork as does Camden branch to prove it. Olean Mortgage rep FIX THIS!!!

Elaine Frushon-Harrison
Elaine Frushon-Harrison · 11 November 2019
★★★★★ Branch review: Pittston Branch

Community bank in Pittston has been my bank since I moved here almost ten years. I have been very happy with them, the people are very nice, friendly and helpful. I have never had any problems. I give them the highest rating. Elaine Harrison

Bob Mcgill
Bob Mcgill · 24 September 2019
Branch review: Waterloo Branch

This bank has caused nothing but trouble for me since I moved to Tennessee. If you move out of state I suggest closing your accounts with this bank.

Linda Alexander
Linda Alexander · 12 April 2019
★★★★★ Branch review: Moravia Branch

Great place to do business with!!!

Simon Jackson
Simon Jackson · 5 February 2019
★★★★★ Branch review: Walton Branch

In august of 2015 i was released from nys prisonfor dwi. I needed a loan and combank gladly loanedme $4,000 which i have paid back. Thanks community bank in walton, ny.

Jodie Pond
Jodie Pond · 29 December 2018
Branch review: Owego Branch

If your ATM is out of order, it shouldn't accept cards. It took mine and then said Out of Order. Now I have to wait until Monday to get my card back.

Bob McTague
Bob McTague · 2 November 2018
★★★★★ Branch review: Alexandria Bay Branch

Always friendly and helpful. So much so I bought stock in the bank. The branch manager Beth is so helpful. Bob McTague

Bob Zoshak
Bob Zoshak · 1 September 2018
Branch review: Freeland Branch

This bank sucks

Desiree Wyatt
Desiree Wyatt · 18 July 2018
★★★★★ Branch review: Springfield Branch

Always helpful, friendly, and prompt. Thank you !!!!

Paula Creeley
Paula Creeley · 5 April 2017
★★★★★ Branch review: Salamanca Branch

It is a friendly atmosphere. All the girls are quick doing their job, and make laugh.

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Bank Information
Bank Company:Community Bank
Bank Type:National Bank
FDIC Insurance:Certificate #6989
Routing Number:021307559
Online Banking:cbna.com
Total Branches:197 Offices
Most Popular Branches
35 Broad Street, Hamilton, NY 13346
41 Harden Boulevard, Camden, NY 13316
210 Northside Drive, Bennington, VT 05201
1 Steuben Square, Hornell, NY 14843
519 Genesee Street, Chittenango, NY 13037
Newly Opened Branches

No new branches were opened in the last 12 months...

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