City National Bank Ratings

  • Bank Name:City National Bank
  • Locations:97 Branches in 4 states
4.1 / 5
  • Rating 4.08/
City National Bank has an overall customer satisfaction rating of 4.1 out of 5 stars based on 80 votes and 9 reviews & complaints for 97 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about City National Bank using the form below.

City National Bank Reviews & Complaints

Donna Groves
Donna Groves · 20 May 2024
★★★★★ Branch review: Sutton Branch

The ladies in this bank is so friendly and professional. They go above and beyond to help no matter what the situation. I would recommend them to anyone. If you want a bank that cares and shows respect, then that is the best one.

Sheila Knight
Sheila Knight · 26 January 2024
Branch review: Flatwoods Branch

We left City National and went to Peoples bank best move we made yet.. The manger that runs these 3 local branches is a real jerk! Who thinks she is above all! No stars.. but employers are wonderful. Mike Sheila Knight

Questioneverything
Questioneverything · 13 December 2023
Branch review: Kanawha City Branch

I just watched a video where an employee at this bank was very obscene to a camerman she saw outside your bank. I do not believe this is someone that reflects your business in a positive manner. I would suggest you make some changes, and train your staff accordingly.

Carol Sextons
Carol Sextons · 11 April 2023
★★★★★ Branch review: South Shore Branch

Very friendly and polite people working there.

Lois Thompson
Lois Thompson · 6 September 2022
★★★★★ Branch review: Louisa Branch

My family has been with this bank for many years, and we have never had any issues at all. They are always helpful, and always friendly. I highly recommend them.

CJ R
CJ R · 27 August 2022
★★★★★ Branch review: Berkeley Springs Branch

Everyone at this Branch of City National Bank is WONDERFUL ! They're always helpful, friendly, professional and kind to all their customers. Best bank around.

Daniel Staggers
Daniel Staggers · 2 November 2021
★★★★★ Branch review: King Street Branch

Debbie at the drive through is an excellent bank employee. She deserves a pay raise.

Jeffrey Davis Greene
Jeffrey Davis Greene · 30 September 2021
★★★★ Branch review: Grayson Branch

Do city national bank in grayson offer online banking if so what is the link or website

Noel Williams
Noel Williams · 2 November 2019
Branch review: Tates Creek Branch

This branch of city national has terrible customer service and is incompetent in dealing with powers of attorney matters. Today I was in the branch to get bank statements for my incapacitated in laws. The bank manager and location lost the power of attorney which had been notarized. He gave me the run around for approx an hour and a half. I will be contacting both the local and national president regarding the unprofessional manner in which the situation was handled. I have been in the banking industry 28 years and if my banks were as incompetent as this branch, we would be out of business. I would advise against using this bank for any purpose.

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Bank Information
Bank Company:City National Bank
Bank Type:National Bank
FDIC Insurance:Certificate #17735
Routing Number:051904524
Online Banking:bankatcity.com
Total Branches:97 Offices
Most Popular Branches
3601 Maccorkle Ave., Se, Charleston, WV 25304
1881 Robert C. Byrd Drive, Beckley, WV 25801
9431 Us Route 60, Ashland, KY 41102
308 Goff Mountain Road, Cross Lanes, WV 25313
1900 Third Avenue, Huntington, WV 25703
Newly Opened Branches

No new branches were opened in the last 12 months...

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