Citizens Trust Bank Ratings

Bank Name:Citizens Trust Bank
Locations:7 Branches in 2 states

2.8 / 5

Rating 2.75/

Citizens Trust Bank has an overall customer satisfaction rating of 2.8 out of 5 stars based on 4 votes and 4 reviews & complaints for 7 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citizens Trust Bank using the form below.

Citizens Trust Bank Reviews & Complaints

Maria Acker Blackwell · 12 November 2020

★ Branch review: Head Office Branch

Since they've changed over to the new online system, if you need help with customer service no one ever picks up. I have been holding on now for 31 minutes. Customer service is no longer as it was and this is very frustrating!!

Katrina Broughton · 11 August 2020

★ Branch review: Head Office Branch

I'm trying my best not to report them to BBB, this bank is the worst when it comes to customer service. The branch on Panola Rd, Lithonia GA-- ATM machine has not been working properly in over a week.

Gregory Walker · 23 July 2020

★ Branch review: Head Office Branch

Need help no body pick up a phone

Marcus Harris · 19 June 2019

★ Branch review: Head Office Branch

Telephone customer service "suck's". Phone not answered..

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