Citizens Bank Ratings

Your puzzle system to verify a real person is childish and asinine. The puzzle system is cumbersome and time consuming. Please use other method/s for the verification, effective immediately.

I called your branch last week to make sure my checks were good so I can transfer 30,000 by check. Today I get a note from bank I wanted to deposit to, saying check is no good. I cannot get a CORRECT answer from anyone at your bank. In addition I have just been told my Visa card is no good, as your bank changed to Mastercard, because it is safer than visa, which I don't believe. Since we live in Mexico Sheila could not send me a replacement card to Mexico via express mail. She said we have to go through customer service which is useless.

I'll be calling tomorrow and I want correct answers. I will be removing all my accounts from Citizens to a better banking facility, accounts averaging a total over 600,000.

These problems have been going on for years. You have my number in Mexico. This is accounts for Frank Wittland lll. I hope you fix these problems.

Absolutely terrible customer service everyone is rude.

The Citizens Bank branch on 5 Mile Rd near Sheldon in Plymouth, Michigan is horrible. Customer Service is lacking in a major way. Never the same employees there twice, usually only 1 teller, and one desk person and the wait is at least 15 min or more when you are next in line. No one greets you or even says they will be with you in a moment. NOTHING. This branch used to be top notch, but thru the years it has declined to the bottom. I will never do any busniess there again. I will drive out of my way to another branch. Just close it and be done with it. Rating is really minus stars.

Citizens Bank Branch West Robury did 3 mistakes in a few months: !
1) they did not pay from my account for my rental Safe Deposit Box, despite our agreement to do so for several years.
2) they did not want to give me written statement in 1/09/24,,that our contract was cancelled but was paid in full
covering period of one year from August 13/23 ti August 12/24
3) they did not receive my not used half a year period after cancelling contract 1/9/2024.
3) they did not return my money for about half a year

Branch hours says open Sat from 10am to 3pm. I was there at 11 to make a deposit and it was closed. I can't find my bank card and also wanted to get a new one but no one was there. I'll now be overdrawn. I'm not happy!

This branch is NOT a full service Citizens Bank. They have switched to an ATM model. Would you like to withdraw your money in some form of fifties and tens? Good luck. You will be forced to use the ATM to withdraw your money in hundreds, twenties, and fives -- because the ATM doesn't offer fifties and tens. But before you withdraw your money, you will have to wait in the SINGLE queue. I had to wait more than ten minutes, behind a girl who was doing something complicated with her car insurance. Once you have been graciously allowed to withdraw your money in the denominations allowed by the ATM (good luck counting the cash on the three-inch ledge offered at the ATM!), you are then kindly allowed to go to the tellers' window to exchange some of the ATM cash for your desired denominations. BUT NOT BEFOREHAND. I assure you: NOT DIRECTLY. You cannot go directly to a teller. This includes the elderly couple ahead of me in the teller line, the male of which was obviously either blind or legally blind. I was told that the couple was waiting to be "instructed" on use of the ATM machine. Nice. Very nice.

I am a very dissatisfied customer. My husband and I have been customers for 40 years. On Thursday, August 3, I requested a currency exchange for $500 American to Canadian $$. The teller, Alyssa, very pleasantly completed my paperwork, including using my debit card to pay for the transaction. She told me that the bank would charge $15.00 as a fee. I asked Alyssa what the current exchange rate was, and she told me .8177. I questioned this, saying that I had recently checked the exchange rates and thought it was .75. She said that was not so and that the current exchange rate was .8177 and that the rate changed frequently. Foolishly, I completed the transaction. The teller told me the Canadian money would be available either Friday or Monday.

On the way out, i checked my phone, only to see the current exchange rate was .75. I stopped to talk with one of the officials seated at a desk. After explaining what had happened, she told me there was nothing she could do; I had agreed to the exchange rate. I said that I thought the .8177 rate I was quoted was the internationally accepted exchange rate. The teller did not specify that the .8177 rate was Citizen's Bank's rate. I asked to have the transaction canceled, but she told me that could not happen.

Once home, I checked the currency exchange rates and again saw .75 , it was past 4 o'clock and the bank was closed. My husband Salvatore called the customer service number to voice a complaint. He was told that I should resolve the issue at the bank's branch. The customer rep suggested I go back to the bank.

On Monday after I picked up the Canadian money, I spoke with the branch manager again. I reiterated that the teller never specified that the rate I was quoted was Citizen Bank's rate. The bank not only charged me a $15 fee for the service, but they also penalized me by over 6% by using a rate table that was not the rate I had every right to expect. The teller never informed me that the .8177 rate was the bank's rate, quite different from the internationally accepted rate. The woman was very reluctant to give me the name of the regional manager of Citizen's Bank. She told me to call customer service. I told her I already did that and was told to go to the bank branch to complain.

I have no problem paying the $15 fee for my transaction. I have a big problem with the bank misrepresenting the generally accepted exchange rate and not clarifying that the rate I was given was Citizen's rate. I believe the bank owes me about $30.00 in overcharges.

Nancy Farina

My husband passed away June 15, 2023. Even though I am a secondary cardholder on our Citizens Bank credit card account, and had made a significant payment toward our outstanding balance on July 5, 2023 Citizens Bank found it prudent to REVOKE the credit card and place it in COLLECTIONS without even notifying me. We have been Citizens Bank customers for well over 20 years, but no more. Not only did I become a widow, I had to endure this insensitive and deplorable service from Citizens Bank. By the way, waited 20 minutes on Customer Service line to be told they could not help me.

Hello, I prefer a person. Since I see no names, here we go. I attempted to make a deposit in a ATM and did not get a receipt. Made a claim. Received confirmation and temporary reimbursement pending an investigation. Received correspondence from bank asking for additional information that only bank could provide. I went to bank and had the great fortune of meeting Ms Boynton. She tackled my problem right away. She recognized that the resolution was taking too long. She identified the ATM number, filled out another from, submitted all by fax, which was confirmed. She did all this three days before the deadline. You guessed it. The temporary reimbursement was taken away anyway and my bills started bouncing!! Ms Boynton continued working to get that action reversed. She went above and beyond to reverse everything. And she kept me informed in a calm and collected manner. Ms. Boynton is a treasure. Sincerely, Janet K Seevers, grateful & longtime customer

I have been banking at Citizens for as long as I can remember at various locations but this location is by far the worse. Lines are long and it is chronically understaffed. Today I waited one hour to see a customer service representative for a wire transfer to the IRS so my 941 payment from my business would be paid today. The representative then told me she could not execute it and it was not her area of expertise. There was no one else at the bank who might be more knowledgeable so, needless to say, I was not happy after waiting one hour. I am seriously considering moving my accounts to another bank with hopefully better customer service. I would not recommend this branch. My recent experiences have been terrible.

Someone is mailing checks with your Bank information on them. They are being passed as winnings from Publishers Clearing house. The names on the letter are Richie Jenkins, and Bob Crawford.

I highly recommend this branch! I'm disabled and mostly homebound, always when I call this branch, which is often, every single employee has been kind and patient. I'm so Glad I chose this branch when I moved here from California. Thank you Citizens Bank! (Pamela Cummins) customer for almost 4 years.

Mr. David Gagnon of Citizens bank in Plymouth went above and beyond to provide humanitarian aid that I sent to Odesa Ukraine. It wasn't easy to do at the beginning of the Russian invasion to send it. Despite the many challenges we faced he made sure the money was sent. He didn't help me to secure another client. He was willing to have the money sent by any legal means necessary. He showed deep sympathy, and concern to make sure we were successful. Mr. Gagnon is an excellent manager and a good person who deserves to be recognized for his acts of kindness.

Very frustrated! First time to this location after they closed the Woodhaven branch and the ATM was out of money. Then we have been to the West Road Trenton Branch two more times this week when it's supposed to be open and it was closed. Need to find another bank.

I really enjoyed working with Mr.Agha. He is a very welcoming person and a gentlemen. He always rushes to help and provide the best banking service possible. He is very professional in his dealings. Best Regards, Mohammed Khalife and Nada Baydoun

The phone is no longer in service or has been disconnected! Can't talk to a representative anywhere! Totally a failure of customer service.

My wife used your ATM sat 7-17-2021 and it aite our card. Why is ther no one to get it back? This is terrible

Great Bank & the staff is wonderful!!! So efficient & kind & helpful. I enoy banking at Citizens Bank!!

I have been calling all morning, nothing but busy signal.

Teller got upset with me because i did not understand what he said.

This is the best branch ever. The customer service reps and the mangers are excellent. They have been a great help when needed, they go above and beyond.. They always put your mind at easyno matter what your consern is. They treat everyone with respect. They always smile and great you by name i like that it shows that they want your business and make you fell welcome.

Victor is the Manager and Fantastic, He is one of the most helpful and knowledgeable bankers I have met. I transferred over from The Coop. They did nothing for us for years other than a lolipop. We got 500.00 for moving our account there, free money program. Vic is always helpful, and extremely bright. He should be going places with Citizens Bank, if he does not, Citizens does not realize his Talent. Dan Kienle

why i havent gotten my documents to file my income tax yet marie l. cote

By far the worst citizens bank branch ive ever been to the customer service is horrific