Citizens Bank

  • Bank Name:Citizens Bank
  • Bank Class:National Bank - FED Member
  • Member FDIC:#57957, #57282
  • Locations:1057 Branches in 15 states
  • Web Address:citizensbank.com
Headquarters:One Citizens Plaza, Providence, Rhode Island 02903

Citizens Bank Information

Citizens Bank was founded in May 2005 and is based in Providence, Rhode Island. The bank operates as a subsidiary of Citizens Financial Group, Inc.. According to the Federal Deposit Insurance Corporation records and based on the institution's charter type, Citizens Bank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). Citizens Bank is a FDIC-insured bank with certificate number of 57957. The assigned Fed RSSD ID of Citizens Bank is 3303298.

Citizens Bank currently operates with 1057 branches located in 15 states. The bank has most branches in Pennsylvania, Massachusetts, New York, New Jersey and Ohio. As of today, Citizens Bank is the 10th largest bank in US by branch count. Citizens Bank is the 2nd largest bank in Pennsylvania with 238 branches; 1st in Massachusetts with 194 branches, 7th in New York with 188 branches, 8th in New Jersey with 112 branches and 7th in Ohio with 81 branches.

A single 9 digit routing number is necessary to process ACH transfers, wire transactions, direct deposits, bill payments, and other money transfers in the US. We currently have 18 routing numbers in our database. For a comprehensive list and to locate the routing number specific to a branch, please refer to the Citizens Bank routing numbers page. Alternatively, you may search and visit the webpage for your specific branch to view its designated routing number.

The full address of bank headquarters is One Citizens Plaza, Providence, RI 02903. You can visit the official website of the bank at https://www.citizensbank.com for more information and online banking service if available. For a comprehensive list of Citizens Bank branches, including detailed information such as hours of operation, contact numbers, addresses, available services, and more, please narrow your search by selecting a location from the map or list below.

Map Of Branch Locations

Bank Offices By State

History Of Citizens Bank

Citizens Bank is a financial institution that was established on May 13, 2005, under the name Citizens Bank, N.A. The bank underwent its first major transformation on September 1, 2007, when it changed its name to RBS Citizens, National Association, and simultaneously acquired several other banks, including Citizens Bank of Massachusetts in Boston, Citizens Bank of Rhode Island in Providence, Citizens Bank of New Hampshire in Manchester, Citizens Bank of Connecticut in New London, and Citizens Bank of Wilmington in Delaware, as well as Charter One Bank in Cleveland, Ohio, and RBS National Bank in Bridgeport, Connecticut. Following these acquisitions, the main office was relocated to One Citizens Plaza in Providence, Rhode Island. On April 16, 2014, the institution reverted to its original name, Citizens Bank, National Association. More recently, on January 2, 2019, Citizens Bank acquired Citizens Bank of Pennsylvania in Philadelphia, Pennsylvania.

Below is a list of some important events in bank's history, including mergers and acquisitions.

01-02-2019Acquired Citizens Bank of Pennsylvania in Philadelphia, PA.

04-16-2014Changed Institution Name to Citizens Bank, National Association.

09-01-2007Acquired Rbs National Bank in Bridgeport, CT.

09-01-2007Acquired Citizens Bank of Connecticut in New London, CT.

09-01-2007Acquired Charter One Bank, National Association in Cleveland, OH.

View 8 More Events in Bank's History …

Reviews & Complaints

Ram Bajaj
Ram Bajaj · 4 September 2024
Bank review

Your puzzle system to verify a real person is childish and asinine. The puzzle system is cumbersome and time consuming. Please use other method/s for the verification, effective immediately.... Read more

Jean
Jean · 18 June 2024
Branch review: Head Office Branch

I called your branch last week to make sure my checks were good so I can transfer 30,000 by check. Today I get a note from bank I wanted to deposit to, saying check is no good. I cannot get a CORRECT answer from anyone at your bank. In addition I have just been told my Visa card is no good, as your bank changed to Mastercard, because it is safer than visa, which I don't believe. Since we live in M... Read more

Cory Leger
Cory Leger · 2 April 2024
Branch review: Rotterdam Branch

Absolutely terrible customer service everyone is rude.... Read more

View 31 More Comments & Reviews …

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Bank Rating & Reviews
3.2 / 5
  • Rating 3.25/

Bank rating displayed here is the average value for all Citizens Bank branches. A total of 282 customers had cast their vote for 1057 branches and in average, Citizens Bank got a score of 3.2 out of 5 stars. The bank has 34 reviews or customer complaints filed.

Popular Branches
One Citizens Plaza, Providence, RI 02903
20111 Route 19, Cranberry Township, PA 16066
1702 Avenue U, Brooklyn, NY 11229
1401 I Street, N.W., Washington, DC 20005
131 East 57th Street, New York City, NY 10022
186 East 86th Street, New York City, NY 10028
14945 23 Mile Road, Shelby Township, MI 48315
Newly Opened Branches
772 Boylston Street, Boston, MA 02199
11 East Houston Street, New York City, NY 10012
1367 Boylston Street, Suite 4 East, Boston, MA 02215
2300 N Triphammer Rd, Ithaca, NY 14850
Closed Branches
129 Samoset St Ste 1, Plymouth, MA 02360
6112 Penn Mall, Pittsburgh, PA 15206
910 Freeport Road, Pittsburgh, PA 15238
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