Citibank Ratings

The absolute worst credit card customer service. I was hung up on twice. I've been a 20 year city card/Citibank customer. I closed my account strictly because of their horrible customer service. I will never open anything with Citibank again.

Nice friendly tellers polite and respectful.

While Citi Bank backs certain credit cards and operates physical locations in only 13 states, it is almost impossible to deal with their "offshore" customer service. Example: I've had credit with them for at least 6 years. Unknown to me, they changed my account number. I have moved to a different state and changed phone numbers. I cannot access my account to pay the bill I owe. Their "offshore" customer service can only verify limited information, so I still can't update information so I still can't pay my bill.

The ATM was recently changed and is a nightmare! Please go back to the previous upgrade. Ot was perfect! I am soe dibg way toouch tome banking there now. It is very aggravating!

I am a senior US Citizen presently residing in the Philippines. I have been banking with the Citibank in Burbank,CA for almost 2 decades now where my monthly pension is deposited. As i am presently outside the US, i find it so hard to contact their customer service, you can't speak to anyone live! I wanted to complain about Citibank online banking, why they are not letting me get access to my personal bank statement. I also have question about the money that comes in and out (credit/debit) I am not totally able to monitor my bank statement activity and that worries me. I was on the phone for hours until 4am. It seemed that nobody wants to talk to their customer LIVE, only automated voice response all the time.

Can't get a live agent at citibank

I tried to call to schedule a visit to open an account, but I was fooled by several options, but NONE would allow me to talk to a human being/staff. I currently had 2K in one saving and plan to pull out and open a 4th account a mechanic bank.

They do not answer their phone.

You Suck Citibank. These numbers no help (605)370-6261 and 1-800-950-5114. No way to reach human being with robot phone prompts. No way to reach humans on phone with corporate numbers they hang up! My payment isn't being entered and it's your bank that owns Macys credit card. Called Department Stores National Bank. Fed up, hung ups by Macys company employees (reps) & CitiBank. No responses to emails with any I found with Macys. Payments by mail being held by Citibank and or this Department stores National Bank so they can charge customer finance fees. 13 days in the mail going from Ohio to your payment center in KY : address PO. Box9001094, Louisville, KY 40290-1094. Get my darn payment entered for $139.74. Next is Fair credit reporting Act complaint and already did Attorney General. Shame on your bank for how horrible you treat customers with no human atall help these days!

I live in Brazil and I spend one month per year in Denver. In the last week I spent 16 hours in phone calls trying to open a CD. No chance, Citi recognizes my Brazilian phone number as a scam, There was no chance to open or modify my CDs through the website. I went to the only Citibank branch in Colorado, but they only assist private bank customers. I had to use my daughter-in-law cell phone to modify the old CD, as the representative didn't allow me to open a new CD with a larger amount. Please provide an email through which I'll be able to open or modify CDs. Thanks

Citibank suddenly put a freeze on my account. Supposedly, they straightened it out and said I had access to my money. They lied; they are thieves and don't care who they rip off. I still can't access my money, and there is nothing I can do. I am on SSI, and they don't care. They are committing fraud against their customers, and someone in that organization needs to be charged with a crime. I will be contacting the Arizona State Attorney General and filing a formal complaint against them, and I will go as high as I need to in order to be heard. They suck.

Tried three to speek to the branch, no employees available... Swithched to call center which ONLY helped exisiting customers, which was bad for me in that I wanted info about establishing a business account. Not a great start to banking relationship.

Oh my, I am having the same problem, can't access my money! No solution . No customer service. What to do??? How can these issues be resolved?

Citi Bank (1-866-484-2614) Customer Service is inefficient and does NOT help to resolve customer concern. Let me share my problem which still exists as of November 28, 2023. In January 2023 I charged Jet Blue tickets on my LL Bean credit card linked to Citi Bank and on July 21 I cancelled my flight and Jet Blue issued a refund to my credit card. Problem is Citi Bank has no record of the transaction. Jet Blue provided me with an email showing electronic refund receipts to my credit card(last four digits). I FAX'd documentation to Billing Disputes in Sioux Falls, SD at 1-844-360-9732 showing my January statement of Jet Blue charges, email from Jet Blue showing electronic refund receipts and Customer Service replies" Unfortunately, were unable to recover funds on this charge because documentation doesn't support the claim. I have asked for a Mgr or Supervisor to contact me and no one has contacted me. I'm hoping that a Supervisor reads this narrative and offers to help me recover my $1,149.00…….. 845-891-3468

I am trying to get information on IRA CD Rates through the branch. I read online they have the highest in the area. So I called the branch here in PJS, they are too busy. Therefore, I was transferred to customer service and asked for an account. Well I don't have an account, I want information on opening up an IRA CD. What are you suppose to do go into the branch just to get information on rates. Online gives you a range with no details.

Ridiculous way to do business!

Always great service and friendly staff.

Opened account, funded account with my entire paycheck via mobile deposit, account put in hold until I receive a letter with a code to verify identity. Two months later they still have not entire check and there is nothing I can do about it. They stole my entire paycheck and have no solution to make it available to me. Worst experience with a bank ever.

We came to deposit 100,000.00m into an existing account bat noon. Your two managers told us to come back in 35 minutes because the teller was at lunch. We asked if they could do it since it was a large amount. They REFUSED and insisted we come back. We went to the Schaumburg Branch and deposited a much larger amount. We were treated very well even BEFORE they knew how much money was involved. Your two managers in Streamwood were LAZY or maybe discriminate against white americans. Perhaps these two men should be replaced with the woman who handled our deposit at the Martingale, Shaumburg Branch instead!

Worst customer service ever experienced from a bank so far! The call was forwarded to multiple other numbers and then back to same place with no resolution of an issue related to login. They want me to go to a branch to rectify this and there is no branch around for more than 400 miles. I am stuck and don't know what next to do

On June 16th I opened an online savings account by depositing a check to me from a 3rd party. After processing the check, Citibank determined it to be fraudulent and blocked my account. Shortly after blocking the account, citi closed it. The account was closed on July 10th. The check issuer informed me the check cleared the bank approximately 7 days after it had been deposited. I called Citi to ask where the funds were and when I could expect a check in the amount of the deposit. Citi told me the funds would be released after 30 days from the date the account was closed. After not seeing the funds in 30+ days I called citi and was told they are holding the funds until they speak to the issuer of the check. This stipulation on releasing the funds was made after the account had been closed for sixty days. I asked the issuer of the check to call citi which they did. They provided the information to citi's questions. When I called citi asking when the funds would be returned, they said the issuer of the check did not call in on the phone # they showed for the business. If it was not for the $815 involved, this would be laughable. Every time a requirement to release the funds is met, they move the goalposts. They are by far the worst bank i have ever done business with. Even though they have had the funds for over 90 days they will not release them. Their fraud department is the worst. I wish i read the reviews before being enticed with the 4.25% APR on the savings account. Run from citi!

For 12 minutes I was lost in the rabbit hole of this banks so called "customer service." There were a few options to choose from that did not meet my needs. Whenever I stated what I wanted to do, the voice service said it couldn't understand me and started from square 1 again. I tried to say speak to a representative that didn't work. I said speak to an operator that didn't work. I called back and of course was stuck in the same rabbit hole. I finally chose dispute a credit card charge just so I could possibly speak to a live person. I did get to someone and they were not able to help me. He said I would have to go to a branch office. Ha Ha I live in NC. So I guess I have to take a road trip to complete my banking with CITI... Nope....they will be losing a long time customer with a savings account, a credit card and a debit card. Sooooooooo frustrating.

Rochdale Village staff are very professionals and assisted you to their best ability. They co-operated with each other to make sure that the information is correct for the costumers.

On September 11th I went to this branch to fill out a form regarding my assets. The employee refused to help because I didn't have my debit card with me. I explained to her that I had my debit card and my ID on my phone, but she still refused to complete the form. Then, I tried to ask the bank manager, who was nearby, to help me with the situation, but he ignored me and I left. An hour later I returned with both the debit card and my ID, which I provided to another employee who filled out the form. After completing the form, I went to the manager's office to ask for him name to file a complaint against him. He refused to tell me his name, alleging that he didn't have time for this bullshit and that he didn't deal with crazy people, referring to me, and violently threw me out of his office. I insisted that he should tell me his name. Instead, he approached me threatening to beat me up, but Mr. Ramos, the employee who had helped me to complete the form, got between us, preventing the manager to get near me.

I am a long time Citibank accounts holder and I also have been calling this branch to track down a check wrongly mailed to this office. I have been calling for days with no connection to a branch employee. This is unacceptable customer service. I'd appreciate a call from this branch to resolve my issue. I can be reached at 917-714-5348.

Today I repeatedly phoned the Rancho Park Branch in L.A. to check whether currency I purchased can be picked up. I have been unable to connect with the branch to inquire about the status of my purchase. The recurring message is that the person I am trying to reach is unavailable.For a major national bank not to have someone available who can accept a customer phone call seems very inefficient. VERY POOR CUSTOMER SERVICE!!!!