Citibank Ratings

This is the worst bank I have ever dealt with. I went there and asked about their offers for 0% interest rate. The front desk lady told me: Sure, you have 18 months with 0% interest. I moved forward, but then suddenly I started getting charged 28% interest. When I asked about it, they said: Yes, that's only on balance transfers, not on purchases. I am really shocked with this trick, and I can do nothing!

The exterior maintenance and landscaping of 1779 River Oaks Dr , Calumet City Illinois Citibank branch is worse than terrible. It is despicable! At the ENTRANCE of the bank, the door where customers enter, there are weeds 4 feet tall, lots of trash, lots of DEAD landscaping, a trash can that is almost overflowing, un mowed very weedy grass , and a dead possum!!!! How absolutely disrespectful this is to the community, the staff who work there and of course to the people who use that branch to bank!!! This is totally unacceptable ! Citibank do something immediately!!!

I like that branch because they are very courteous, polite, and professional! Two of the tellers I get along with is Miss Jocelyn and Mrs Angie Calderon.

I also tried calling this branch, but no one picks up the phone. Then the phone tries to route me to an off-site customer service agent. I need help with a safety deposit box. Who can I call?

I needed to talk with a banker at this branch that I have banked at for years. During repeated phone calls, no one ever picks up, and I am routed to a voice mail loop I cannot escape from, despite saying "operator" more than 10 times. The experience was so horrible and customer unfriendly, I am seriously considering moving my money elsewhere.

Horrible service... if you stay with Citibank, try getting a card from a banker at a different branch.

I'm beyond frustrated with Citibank's handling of my situation. I opened an account last week, and after my payroll deposit, I tried to withdraw cash for rent, only to be told to contact the bank. When I called, they informed me I'd need to wait for a reference number in the mail - a ridiculous timeline given my rent is due tomorrow. Despite explaining my urgency, they refused to assist, locked me out of online banking for 'security,' and left me without access to my funds. My card's being declined, and I'm at a loss. This is unacceptable, and the stress it's causing is overwhelming. I need a resolution, not empty promises of a mailed letter.

One of friendliest Citibank N.A. Branch is the West 96 Street and Broadway location. The Staff is amazing and they go out of their way to assist each and every customer that visits the bank.

I especially admire Ripton Hall. I walked into Citi at West 96 Street one morning, just as they were getting ready to open, and Ripton was making sure that everything was clean and tidy for the customers. I was amazed to see him picking up papers that were on the floor by the automatic tellers just before you enter the branch. To me that is going above and beyond regular Customer Service! Ripton Hall is an amazing agent and he is the Life of the West 96 Street Citi Branch.

The people who work at this branch are so nice and helpful!

I give this star this bank. Minus, minus, minus, minus, minus, minus, minus, minus, minus, minus, minus, minus stars. Not even star. Not 1⁄2 a star. Not a circle. They closed my account. I can't use my card, and mind you, I still have money in the account. They want me to verify a phone number that is not even on no more because I lost it. They are trying my patience. They are rude. They don't care about anybody. And this is ridiculous. So I used to close as a bank. I just, I was just told yesterday that my bankers closed. We will mail you a check for the remaining of your balance. Now I called again today. Today, not too long ago, they put me through the security people. They say they want to verify. How you gonna verify something if I told you over and over and over the phone is lost? If I didn't get you my account number, my debit card number, my social security number, my address where I stay at. I'm blurry calling for my tablet. Even as I do this review, I'm doing it for my tablet. Proving that I don't have a phone. They are rude. Their inconsiderate. They're sorry as hell. This bank needs to be closed. I just want my, get my money. I literally log into my account. I don't see no alerts. I don't see no alerts, no nothing. Close this bank. Is sorry, and whoever said this bank is good, you all scammers too.

Citibank has the worst customer service- their call center is in the Philippines, and one of those Philippine boys tried to erroneously incorrectly tell me the problem was my new card (which it was most certainly not). And half the time I can't even understand what their saying!? But I digress. I've been trying to log into Citibank online for about two weeks now and each time I get the message, " the system is slow try again later". Well two weeks is an inordinate amount of time for a system to be "Slow" and unavailable, is anybody else experiencing this issue? I had previously set up some automatic payments with Citibank, and made online funds transfer from another institution to cover the automatic payments. Now I'm getting notices that folks aren't getting paid! Due to insufficient funds! Citibank isn't acknowledging my recent deposit! Where's that money at!? In the meantime, my creditors aren't' being paid! WTF man?! Citibank sucks, especially their Philippine call center! I predict all these unethical shady banks will all fail very soon. Mostly because of greed and incompetence. Just wait (not too long now-you'll see) ...I would hazard to suggest folks run to the banks and get your cash out now! Cause very soon when it starts to get really ugly- that's probably not going to be an option- and you'll just be ass out! I give this bank zero stars!


I give Citibank minus stars, because they SUCK! especially their Philippines based call center which is totally useless! I haven't been able to log online for two weeks. I made an online transfer from another institution to cover some previously established auto pays with Citibank. However, I'm being notified that folks aren't getting paid - due to insufficient fund!!?? WTF!? I know the money transferred because the other institution is showing the transaction posted, and the money is gone. Citibank has my money but they're not acknowledging it! I called the requisite numbers and even called some local branches to speak with a live person/who speaks understandable American. And still no competent person can tell me where my deposited money is!?? This is some total incompetent bullshit!! Wheres my got dam money!!??

Worst bank every keeps locking up my card and call no fraud alert now telling me wait for 24 hours. I'm taking my direct deposit off this awful bank. Customer service is a joke every time call in they give you different answer. I got a fraud on my card a month ago now constantly having to call verify this is a major headache. Find a different bank if I was you.

I was recently attacked by a dog at this T.O branch. The dog broke free from the owner...and charged at me. It barked and jumped on me... I was terrified. I'm severely allergic to animals. Then when I got up to the window the man with the dog left a full bag of poop at the window where I had to do business. So DISGUSTING!!!! I'm so tired of people and their untrained animals at every business. And the dog continued to bark at me. I'm making an official complaint.

Was very impressed with Citibank and this Branch in particular. So much so that i will be leaving my other bank of 30 years to do business here. Brought my 91 year old Mother here and we were treated with respect while getting 5 star service. The branch manager treated her like family. He and his team explained all her options in easy to understand terms, and were so patient. Icing on the cake was the best rates and returns ! Thanks to Ken and his team. We appreciate you.

They list a phone number but they NEVER pickup, instead they send you to India that you were hoping to avoid.

I tried to pay off a credit card at address listed on line (AT& T Universal Card, PO Box 183037, Columbus Ohio 43 218-3037) and it was returned to me as not deliverable). Do you not have a postal delivery address? I can not drive to South Dakota and do not want to pay on line.

I have been a Citibank customer for 30 plus years.

There is always a homeless person on the weekends. It is not safe especially these days. Do not know why there is no guard on duty during the weekends. Are you looking for a suit if someone gets hurt?

The absolute worst credit card customer service. I was hung up on twice. I've been a 20 year city card/Citibank customer. I closed my account strictly because of their horrible customer service. I will never open anything with Citibank again.

Nice friendly tellers polite and respectful.

While Citi Bank backs certain credit cards and operates physical locations in only 13 states, it is almost impossible to deal with their "offshore" customer service. Example: I've had credit with them for at least 6 years. Unknown to me, they changed my account number. I have moved to a different state and changed phone numbers. I cannot access my account to pay the bill I owe. Their "offshore" customer service can only verify limited information, so I still can't update information so I still can't pay my bill.

The ATM was recently changed and is a nightmare! Please go back to the previous upgrade. Ot was perfect! I am soe dibg way toouch tome banking there now. It is very aggravating!

I am a senior US Citizen presently residing in the Philippines. I have been banking with the Citibank in Burbank,CA for almost 2 decades now where my monthly pension is deposited. As i am presently outside the US, i find it so hard to contact their customer service, you can't speak to anyone live! I wanted to complain about Citibank online banking, why they are not letting me get access to my personal bank statement. I also have question about the money that comes in and out (credit/debit) I am not totally able to monitor my bank statement activity and that worries me. I was on the phone for hours until 4am. It seemed that nobody wants to talk to their customer LIVE, only automated voice response all the time.

Can't get a live agent at citibank

I tried to call to schedule a visit to open an account, but I was fooled by several options, but NONE would allow me to talk to a human being/staff. I currently had 2K in one saving and plan to pull out and open a 4th account a mechanic bank.

They do not answer their phone.

You Suck Citibank. These numbers no help (605)370-6261 and 1-800-950-5114. No way to reach human being with robot phone prompts. No way to reach humans on phone with corporate numbers they hang up! My payment isn't being entered and it's your bank that owns Macys credit card. Called Department Stores National Bank. Fed up, hung ups by Macys company employees (reps) & CitiBank. No responses to emails with any I found with Macys. Payments by mail being held by Citibank and or this Department stores National Bank so they can charge customer finance fees. 13 days in the mail going from Ohio to your payment center in KY : address PO. Box9001094, Louisville, KY 40290-1094. Get my darn payment entered for $139.74. Next is Fair credit reporting Act complaint and already did Attorney General. Shame on your bank for how horrible you treat customers with no human atall help these days!