Citibank Burbank

I am a senior US Citizen presently residing in the Philippines. I have been banking with the Citibank in Burbank,CA for almost 2 decades now where my monthly pension is deposited. As i am presently outside the US, i find it so hard to contact their customer service, you can't speak to anyone live! I wanted to complain about Citibank online banking, why they are not letting me get access to my personal bank statement. I also have question about the money that comes in and out (credit/debit) I am not totally able to monitor my bank statement activity and that worries me. I was on the phone for hours until 4am. It seemed that nobody wants to talk to their customer LIVE, only automated voice response all the time.

I've been a business customer of Citi Bank for years. First time ever encountering what I encountered today. I noticed fee's on my business account and haven't had any activity on my production account. Sam Tabbara the bank manager couldn't explain to me where these bank fee's were being charged from and why? After fifteen minutes of the run around with no straight answers Sam then says I just need to pay the fees and that I shouldn't have a business account with little money in it. (It's none of this employee's business what is in my account first of all and how much is run through it. I explained it's a production account and production money on projects is placed into the account. As we are in production money is spent. Regardless Sam refuses to give me any straight answer as to why I incurred fees. I became aggravated and cursed to him about the situation and stated I'm not blaming or cursing you. He said he has the right to refuse service and I said I have the right to freedom of speech as long as it's not directed at him. Sam asked me to leave and I refused as I was given no explanation to my situation. He said he would call the police on me as he was nervous he couldn't give me clear answers, I responded to his threat to go ahead and call the police and this isn't how you treat any customer let alone a business customer. I called corporate and spoke with a supervisor who was on the call when police arrived. Police were polite and friendly and explained the laws that I have to leave due to being on private property. I said fine and told them I was on phone with corporate. The supervisor couldn't believe the conversation that I was being treated this way by the bank manager. With in 5min she had the answers I was looking for about the bank charges on my account. Sam couldn't answer and instead of calling corporate as they are instructed to do he calls police. Makes false statements that I'm banned from the branch and will personally close my account to police. The bank must do an investigation and the Area director with a security team must review the incident before anyone's banned or account closed. Sam is the rudest, un informed bank manager I've ever dealt with. He goes out side of his training to make false claims and instead of owning his ignorance in understanding bank transactions to avoid embarrassment he calls the police. There was no hostile incident and the police said it was a complete waste of their time but have to abide by the laws. I willingly left to be respectful to the police but Sam completely disrespected me as a bank customer, financially discriminated against me saying I need to keep more money in my account and made false statements to police about my personal business and accounts that is not within his power. I would advice all customers or public to avoid this bank branch at all costs. Clearly Sam doesn't understand business or how to treat customers. This manager should be fired and replaced. I've contacted my attorneys regarding what occurred today and don't wish to proceed with a civil case. I'm currently waiting for the area director to call me to discuss what occurred. I did video the incident if I have to proceed with the court. I will also upload content via social media so the public is aware of this manager and branch. I'm appalled as to the level of client I am to Citi Bank and wish that this is solved on a professional level and this managers actions are severely dealt with. I'm considering doing my business with another bank altogether after this has occurred.