Capital One Ratings

Capital One Bank froze my account with a considerable (credit) balance while I was traveling abroad and refused to tell the reason via phone. They told me that it had become mandatory that I come to one of their offices to unfreeze my account. In December, 2024, I find that many of their offices have closed, so this becomes a major aggravation and inconvenience for me to physically visit one of their brick and mortar offices.

My nurse said she was havng trouble getting my script and got a warning of credit violation when tyring to get my meds. I need to straighten this out because there seems to be come problem with my debit card. I tried to resolve this online but not successful. Need to talk to a human. Please call! 985-285-7774

Seems Capital one bank doesnt care about these complaints just as long as you get out payments. Sent 3 copies of my license because i had to put a block on my card [ scam ] They keep saying they never received any copies even though i have 3 confirmation numbers from the sender. When is CAP.ONE GONNA crack down on these CLOWNS from over seas?

How do I get through to your customer service. There seems to be some sort of glitch with customer service number. Ask for a representative no rwspinse. Very frustrating.

Can I open an account with Capital One and if I do would my disability check come early?

My card was compromised. It was shut off and a new card was sent! Took forever to get this taken care of on the phone! I sent copies of my drivers license. They said they were too blurry. Finally sent them copies from my phone! The new card I was sent was NOT ACTIVATED and when I called TO ACTIVATE THE NEW CARD I was told there was attempted charges. When I asked for an explanation of how an UNACTIVATED card could be compromised I received no valid answer! Been with Capital One over 25 years! My husband is looking into a new bank for our credit cards! No Branch office to go to! Shame on Capital One!!! This has been a nightmare!!!!

Customer service rep Supervisor activated my newly generated card before it was even shipped, and I don't know why. There was attempted fraud within a week of opening the cc account using virtual card. I never received a physical card and, I let them know the card went to the wrong address. For some reason, they couldn't call any of my phone numbers to verify my account. It's hard work having accounts with capital one. Eyeroll.

I called Luis and he was very helpful with a question I had regarding our accounts. He was courteous and very upfront. I really appreciated it as this is the nearest branch near us -- we are about an hour away.! He explained the different savings, etc. Very happy with the phone call help and if we need to go to a Capitol One branch, will go to this one!

Miss this bank. One employee, I believe his name is Glenn, always made my day woth funny things he did, like to know how he is doing. Everyone was very nice at this bank. Hate it closed, I have to go so far now but, I've never had a issue that wasn't fixed right away.

The absolute worst customer service. I will not be banking here for much longer, and I highly recommend others to bank elsewhere. These types of banks don't deserve to hold anyone's hard-earned money. The entire bank branch needs an over-haul from the smug condescending bank tellers to the branch manager that could care less about these rude, lazy, over-weight employees. If I were corporate, I would take a closer look at all the bad reviews online for this specific branch Capital One, something should be done.

I have tried repeatedly to call the number listed for this branch and cannot get connected to a representative. I'm trying to find out if the branch has a notary on staff so I can submit my beneficiary paperwork for the 2 CD's I recently purchased. Not even your main customer service knows or can connect me to the bank.

We use this branch for several years now. We like its staff professionalism and friendly atmosphere.. Especially we appreciate Mr. Will Berrynyw assistance who was very supportive and was always available to answer any questions we had. He is knowledgeable and highly qualified. We would highly recommend Mr. Will Berrynyw to anyone. Thank you for your help!

So unfortunate, NO early opening or Late Closing of branch office for convenience of office goers - Not in one or 2 days in week days. What a shame?

Will not give me my rewards been trying for over a month!!! 5 copy's of my DL and they still can't send me my rewards!!! Don't ask for your rewards its a living hell! They are not worth one star !!

I had tried for one week everyday on line & with reps., to open a CD acct. I already have a credit card with them. I had no success. The reps were unable to assist me. I was on line with the last one on Friday, after 45 minutes he asked to hold as he was trying to get help from another rep. I was holding & was cut off. I decided to forgot about the CD, to pay off my credit card & close the account.They don' t need me.
Also their answering system sucks, it takes at least 15 minutes or longer to get to speak to someone. It is an impossible system !

They won't let me withdraw, transfer savings to. My checking. On the phone 3 hours yesterday. No local branches in WDM Iowa, king to try again then getting a lawyer.

I am trying to contact someone at your bank regarding a check I received with your name on the check as I believe it is part of a scam. It says Genesis Administrative Services LLC is the name on the check. I can be reached at 623 606-8578 in San Antonio, TX

Rude teller (named Maribel) with awful manner. Was about to ask for the manager and close the account.

I have a friend that has an account in this bank because he doesn't have access to his late wife's death certificate they won't give him access to his owe account. I told him if it was me, I would remove my money & go lease where

Why did they close I went there to make my credit card payment and it's permanently closed why? I guess I will have to change my business to another bank like PNC.

This branch doesnt have late hours service and their MTS never work the way they should. Long lines even in lateeee hours. Repair your machines!!! Always one of them is not functioning!

When will the bank on Jones Creek be open?

It is a shame that Capitol One bank is closing so many banks especially for seniors who can not get to a bank near them and are not savy with iphones so sad.

They do not answer the phone due to COVID! What a joke! Lousy service - would never use this bank again.

I searched about this branch I got it closed so now I have to transfer money to my friend how can I do? need help