Bank OZK Ratings

I would like to Thank OZK Branches Bella Vista West Branch on Foothills Blvd and Lancashire Bella Vista AR. for the curiosity that they give their clients. Bank employees are friendly and will help anyone in any way that is lawful to the bank. Their welcoming is warm without feeling "stressful" as some of our pressured days feel. I recommend them as the Notary Public that backs them up. The customer will get the same respect at the Sugar Creek Bank OZK. I highly respect the bank managers in these locations.

I would like to Thank OZK Branches Bella Vista West Branch on Foothills Blvd and Lancashire Bella Vista AR. for the curiosity that they give their clients. Bank employees are friendly and will help anyone in any way that is lawful to the bank. Their welcoming is warm without feeling "stressful" as some of our pressured days feel. I recommend them as the Notary Public that backs them up. The customer will get the same respect at the Sugar Creek Bank OZK. I highly respect the bank managers in these locations.

This bank is worthless. Dealing with the Harrison, AR branch for 2 years now trying to release our deceased father's funds. Have a court order signed by a judge, death certificate, proof we are family, & listed as agent on the account & they still are giving us the run around. Everything has been handled legally till you get to the bank & they start making up their own set of rules. Worst bank ever. We should sue them for emotional distress. It's bad enough we lost both parents within months of each other. Now dealing with this greedy bank does not help! They even took a service charge out each month because the account was not active! He's been deceased for over 2 years! Terrible bank. I'd give it zero stars.

I would like to give a big shout out to Marie Spinler and Mickey Torres of the Gulfport branch. From the minute I walked in to open my checking account I was treated like family and not just another new checking account. A month after opening my account I decided to apply for a HELOC. Mickey made the process so easy and stress free I highly recommend Bank of OZK for all your banking needs.For full disclosure I have been a loyal CHASE bank customer for over 30 years, but they have lost there customer service ranking with me since the covid pandemic.Looking forward to my new business relationship with Bank of OZK Scott Gulfport resident 35 years.

Do not bank with OZK unless you are okay with only banking Monday-Friday. I deposited a check Friday 6:00 p.m. via ATM and as of Monday my deposit is STILL not in my account. I was told by the agent that anytime a deposit is made via ATM or mobile app after 5 on a Friday that you cannot access the funds until Tuesday. They do not have an agent physically available to process the deposit until Monday and it takes they system an additional day, until Tuesday, to update. In this day and time with the advances in technology and the 24/7 world that we live in, OZK needs to up their game! Be more accommodating to the working world. Not all of us can get to the bank during old fashioned banking hours! And to make matters worse they have limited branches open on Saturdays. I have to drive 40 min to nearest open branch. Not happy with the antiquated time frame to get access to my money!

Went to deposit a small check in A small account that I use with Paypal.. The check was in my Husbands name and he signed it over to me. They wouldn't deposit the check in my account without him physically being there with me. i have been depositing checks in this account without him for years. this doesn't make since to all of a sudden you change the rules after doing things for years. Ya'll need to send out new regulations for your customers that have been with you for years.

I've tried multiple times to set up Power of Attorney for my father's account. Nothing! Time for a lawyer.

I've just filled out all my personal information on your website in order to open an account. I want to put $10,000 into your 8 month CD. I'm upset because after putting all my information out there for all to see, you tell me that you can't confirm my identity on line.

Little Rock, Markham and Rodney Parham Branch.
Because of short staffing, this large bank only had one teller running the whole place with the doors locked. I opened my account 9 months ago because it is very close to my house, so it was the only bank I did business with for 6 months. Until I discovered that the only teller, and the only employee in the bank, had been stealing from me when I had to overdraft a few times, over a 3-month period. For example, when I needed to overdraft $200, he told me he was taking $35 out of my cash for the bank fee, but when I got my statements there was an additional $35 for that same $200. I made a complaint but cannot prove what he did, so be careful of what they tell you, as short staffed as they are now.

Been banking there since it opened as C1 bank. My how it has gone downhill. Current staff is rude and disinterested in customer service. No notary available. The lobby is a dump.

Very helpful and the service is the best. I love this bank and recommend it to anyone who asks who I bank with, I am always proud to say Bank OZY.

This is the BEST bank in town, hands down. My father banks here and they are always so helpful with him and whatever it is that he needs. The customer service with all the tellers and management is superior to all other banks around. They truly care about their customers and this is what keeps their customers staying with them. Thank you for taking time with the elderly and explaining things so they understand in today's world. If I could give you more than 5 Stars I would. - God Bless all of you, Lisa Allison Anderson.

Horrible service, slow, everything is inefficent stuck in a boomer time warp from 1994, the bank is out of date, bad hrs, bad service, totally inefficent at all levels !

Staff was friendy and proficient in their job responsibilities and duties. I'd like to reopen my account.

Everyone in this bank is very helpful and friendly. I highly recommend this branch.

I love the people at this location. Big improvement over BOA! Friendly service with a smile. Even financed my business property for me. I also have my personal banking here.

I had a credit card company accidentally debit $3500 from my checking account and then they quickly realized the error and credited back within a few hours. The bank charged an nsf fee of $35 and when I called to state it was an error and to please take the $35 fee away they were unwilling to do so. They even seen that the money was placed back into the account by the institution in error. I have banked there for 20 years and that's how I get treated... Unwilling to take of a $35 fee for a customer who has banked there and in excellent standing for years. Our other accounts are with United Community Bank and I will be closing this account. I believe the lady in charge I spoke with was Lori. She was so unwilling and unapologetic to me. I was so upset that I've been a great costumer over the years and that is how I am treated. Very disappointed and dissatisfied.

I have tried repeatedly to open a POD account, what is the problem?

Always very friendly and very willing to help. Many great services.

This has been the very best bank I have ever dealt with since banking, 72 yrs. I have went in always to be served immediately by Patsy and her crew. There is no other better bank.

This branch has always tried to be helpful, and responsive.

11 years with Bank Of The Ozarks. Enjoyed the service I receved at the Highland Branch. Now moving to the east side of Bella Vista expecting to receive the same Service at the HWY 49 Branch. Still Protesting the name change.

First Class service, First Class employees. Jack Allison

They are always welcoming and take time to go over and ghel me with things that i don't know what to do with.. They make everything convenient for me as having physical problems and some memory issues God Bless Them🙏💞

The Bank employees here are always pleasant and very competant in taking care of my banking. Always fast service with hardly ever having to wait in line. The banking APP works great when I cannot get to town. I have 3 checking accounts there ( all busines accounts) and will continue to recommend BANK OZK to everyone I know. You ought to give them a try.