Bank of America Ratings

I have had poor service at this location. I keep account because of location being close, when calling for basic info they are rude on the phone. I do most of what i need on line. The one time i needed a live human being I called 5 times in a row and at the end of it all I was made to feel like I had bothered them!!!

I am writing to you to complain about service I received from the Amity Ct branch on Dec.3,2024.

I just had a poor experience at this Amity branch. First, I was cut in front of in the lobby, then as I was patiently standing in line to pay a bill, the guy behind me asked the lobby Assoc. (?) if he could open a credit card. The man (Assoc). said someone would be with him in a moment. Then someone came over to him to take him aside to assist him. I, said "excuse me, am I invisible?" The lobby Assoc. said "no that my transaction had to be done by a teller." I complained that he was taking people in line behind me and all i wanted to do was pay my bill.

He said that I could pay it on line, or pay it by mail. I said that I am also allowed to pay it at the bank. I said I was here first, I should be taken care of first. He said that this had to be handled by a teller and there was only one teller. I told him that there should be more tellers. Isn't true that credit cards are also opened online? That's how I opened my account. So, my issue is, why do your bankers (or managers, Assoc., etc.) get away with treating customers with less respect and service then other?, Was it because I was a the women in line?

I hope you please address this issue with the branch. I do not know the name of the man who decided my needs were less than the other two who got service before me, but it was on Dec.3,2024 at 10:10. The nice gentleman who did service me was Assoc. 721. Maybe he can confirm who it was that gave me a hard time about paying my bill.

I would appreciate a response to this complaint and confirmation that this matter will be addressed with the associate who told me I could get my service elsewhere. I also will c.c. this conversation to Holly O'neill President at Retail Banking.

Thank you,
Sue Massaro-Torgerson
sutopro@protonmail.com

The staff at this branch are always helpful and professional and willing to take the time to complete any business we bring. There are two branches closer to my home, but my wife and I use this branch for our banking.

This is a well-located branch with a fantastic team of competent staff members -- Jameel, Laura Aguilar, Beverly, and Diamond Scott ! A great team ! I had come in to redeem a large number of expired bonds and found their assistance very professional and extremely courteous and helpful. I would recommend this branch without reservations and would hope that such client-focused behavior is adequately recognized and rewarded within BofA.

I tried to remain on hold to speak to a representative at the bank but kept getting disconnected. I simply wanted to find out if the bank exchanged money for other countries before I made the trip down to the branch.

All the employees at this branch are very polite and always accomodating. AA++

No one helps you here. This branch is terrible.

I arrived at Bank of America for a notary appointment at 11 AM on September 24, 2024. Martha Palomares Espinoza, a staff member, told me Monique Montanez, the usual notary, couldn't make it due to an emergency. However, Erica Jaramillo, the branch manager, later contradicted this, saying there was no emergency and Monique was just unavailable. I asked several times for a time estimate but received no clear answer. While waiting, I overheard Erica dismiss an elderly customer who was confused about her charges. Instead of helping, Erica kept asking, "What do you want out of this visit?" making the woman repeat herself without addressing her concern. After a long wait, Rachel, the only teller, began processing my request but had trouble finding the document in the system.

Erica took over, reviewed the document, and said they couldn't notarize it. When I asked for a list of notarizable documents, Erica refused, assuming I wanted to use their printer, and her attitude throughout was dismissive. When I questioned why Monique had notarized this same document before, Erica avoided the question and mentioned a potential credit if I used another notary service, though she couldn't guarantee it. Erica's communication style felt condescending, as she kept asking, "What do you want out of this visit?" when I was only asking for clarity. On September 28, I booked another appointment with Monique from 3:30 to 4:00 PM. When I arrived, Erica questioned why I had left the other day without a "debrief" and asked for my documents. I told her my appointment was with Monique, but 15 minutes passed without me being helped. I learned from Martha that Monique wasn't even at the bank, and no one had informed me. When Erica stepped in again, she claimed the system automatically schedules appointments even if the selected notary is unavailable. When I asked why she wanted to see my documents earlier, she said it was standard for managers to review them before the notary does. I asked why this wasn't on their website, but Erica only said it was company policy. When I requested to see these policies, she said they were private and proprietary. I also asked to see Monique's notary certificate, which Erica said was confidential. Her responses were vague, and I found it difficult to trust her. When I reminded her of our first interaction, where she said, "I'm sorry, she lied," Erica denied saying it and became defensive, accusing me of defamation. She refused to provide contact information for other managers and suggested I call customer service instead. Before leaving, I asked her to put Monique's unavailability in writing, but she refused. As I left, I saw Erica exchange a look with another employee, making me feel like I was being treated as a nuisance, not a valued customer. Overall, I was deeply dissatisfied with the poor communication, lack of transparency, and dismissive attitude from Erica. Even when I filed a complaint through customer service, I never received the promised the confirmation or follow-up email.

I have tried to speak to someone at the branch and no one answers the phone after 12minutes of ringing the phone.

I've been with BOA, Somers Point for years & years. Exceptional service beyond belief. I would never change banks. With special gratitude to Ms Rana Rehani, Senior Banker..

Wow. Cost me $72 (2 hours) to sit and wait for a simple cashiers check. Not a good bank for business. Why did we bail this bank out? I will be moving my banking needs to Towne Bank.

Nicole Stoeckel is an exceptional Manager of the Aberdeen branch. I have watched her assisting everyone who walked into the bank with a pleasant personality and a great smile. She is very knowledgeable and professional and had the correct answers to customers questions. I have even witnessed her helping a customer with the App on her phone! She goes out of her way to be helpful and I'm sure everyone loves her. She is a definite asset to BOA!

I just received a phone call from our 409-643-5000 number claiming I opened a credit line. A fraudster is spofing your number.

I keep getting calls from your bank that they are deliverying funds to me and never show up?

The American flag you have flying outside of your branch (755 West Channel Islands Boulevard) is in tatters. This is especially hard to look at given that you are directly across the street from a Naval base. Please replace the flag ASAP. Thank you.

Eleanore Grochowska - June 27 2024 - Sharif Aliyev has always helped me & given me very good advice. The Bank of America is fortunate to have him as an Advisor.

I just received a phone call from this number. I was told they were calling from the credit card approval department and they had received an application from me with my social but someone elses name. No address, just the State. I believe this is a fraudulent call.

Called twice today. Was only after the eMail address of a Bank of America Officer to send them an email about a POSSIBLE problem in my checking account. I say possible because an organization to which I had made a $100. donation says Bank of America "charged back" (their term) that donation. When I checked on my account online, my account showed that the donation had cleared. So I don't know what's going on. Remember, all I wanted was an email address since the Officer I had previously worked with, Elvira Orquiz, is now apparently working out of the Isleta Branch and I don't have an email address for any of the Montgomery Blvd Branch's. The first time I called, I was kept on hold for 10 minutes and then was disconnected. Then calling back a 2nd time, I was told to go online (my experiences there have been no better and I've often been referred to my LOCAL BRANCH (i.e. the Montgomery Branch. I'm so p****d off at Bank of America now that if it weren't for the fact it would be a freaking hassle to go somewhere else (I've made the rounds in the past 33 yrs in Albuquerque and most banks here are just about the same or worse) to set up auto-pay accounts and direct deposit and re-write my will for my beneficiaries' benefit I would shut down the account today. What a freaking let down every time!

No money Saturday June 22 in either of ATM. ...again

Thanks to Jasmine and also the branch manager, I think her name is Maria. They both helped me replace stolen checks that I had recently ordered. They were prompt, courteous, and professional in helping me. Both of these employees are excellent in every way and deserve recognition for their kindness.

It's a pleasure banking with Bank of America, Arbutus Branch due to these fine employees. 5 Stars for this branch office.

No one answers the phone!!! DUHHHHHH. :-(

Please read this: Today at 5:40 pm I got back to back phone calls from this number which I believe someone is spoofing with your number. The caller was a YOUNG man with an India Indian voice saying he was calling about a problem with my account. I immediately hung up I do not have a Bank of America account. I only have a credit card with your bank. I am Angela Teta of Lane St Hamden CT 203-248-6097

Bank is very unhelpful helping customer with disabilities such as limited mobility because of metastatic cancer using bank policies which go against the American Disability Act.

Great customer service! Everyone is helpful and happy.

I question if this is a real bank. I went there to open an account and they close at 4:00. After opening my account, I needed to talk to the banker that I worked with. Can't be done, They don't answer calls. You get put in a loop on the phone so they don't have to answer. Good luck if you want to conduct any business, all they want to do is handle your money.