BancFirst Ratings

Worst financial institution I've ever used. The Truck Shop of Okemah forced this bank on me for my auto loan instead of letting me use my credit union or personal bank, which should have been a red flag. They dinged my credit within 7 days of signing, instead of the 30 days you're allotted. Then, they couldn't get my title back within the 30 days due to them not filing with the state on time. They canceled the account and dinged my credit once more since their policy isn't in their clients' best interest. They closed the account and opened a new one. It took my 740 credit score to a 520 in less than 30 days, so I was ineligible to go to another bank or financial institution.

When I called to reverse the matter, they said there was nothing they could do, all the while giving me the runaround saying my loan officer wasn't there. I called every day for three weeks. Once it was set in stone, she suddenly came back to work at the Okemah facility. Currently, I called to make my truck payment yesterday, and now they won't take a credit card payment for my truck loan after I've made 11 successful payments to rebuild my credit that they ruined. I've not been late or missed a payment in 18 months. Nor do I pay interest on my credit card. I've paid it that way to build my credit back that this institution ruined.They said their policy has changed since January 1, 2024, and they are unable to take a credit card payment. They want me to open a checking account to pay my loan. I personally wouldn't trust this institution with a hand full of wooden nickels much less your hard earned money or any investment.So if you are in need of a financial institution, never use BancFirst. Hopefully, you'll find someone who looks out for you and treats you right as a client, but these people will not.

There phone is always busy if you leave a message they never return your call. Almost 3 months trying to close out a deceased account and they give you nothing but a run around. They send the the wrong papers and they don't keep in touch it's like there trying to keep the money for themselves. Im glad I don't bank in Fredrick OK. Our bank said all they needed was a death certificate that crap there pulling with obituaries is a bunch of bull.

They are always very helpful and polite.

Excellent service. Friendly and helpful employees and managers. They put up with a lot from me, and they are great helping me fix my various mistakes and overlooks. I started with BancFirst after moving back to Oklahoma from Kansas, in 2013. I have moved several times in the passed 9 years, but have continued with BancFirst, and regardless of the branch I used I was always provided friendly, helpful, and professional service. The Mustang Road branch is my favorite.

Debbie is the best bank manager we have seen.

I love my BancFirst Bank, and although each Branch I've had contact with have been very helpful and have that something I call 'Professional Friendliness', I am especially partial to this Wagoner Branch, who are like family. Thank you to all who are there because you have all helped me in some way, and each are vital to the inner workings to make it such a great Branch!!

I have banked with BancFirst for a long time. I always use the Carl Albert branch because it is closest to me. Today I went with my daughter to open her own account and we went to the branch on the bypass. My experiences at the Carl Alber branch have always been pleasant but our experience at the branch on the bypass today was EXCEPTIONAL! We dealt with Crissy Johnston and I will definitely be returning to her for any future needs. Thank you Crissy!