Austin Bank Ratings

  • Bank Name:Austin Bank
  • Locations:36 Branches in Texas
3.4 / 5
  • Rating 3.44/
Austin Bank has an overall customer satisfaction rating of 3.4 out of 5 stars based on 18 votes and 6 reviews & complaints for 36 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Austin Bank using the form below.

Austin Bank Reviews & Complaints

Kenneth Adams
Kenneth Adams · 13 September 2024
Bank review

Austin Bank has repeatedly shown that it is incapable of correcting it's own errors. A senior member kept inaccurate information on file and refused an official dispute while he son pressured me to sell him a house below market. My wife and I lost a fortune due to their chronic errors, broken promises and their left hands not knowing what the right was screwing up.

Kristen Boyer
Kristen Boyer · 3 September 2024
★★★ Bank review

Love the local bank staff but hate the bank's fraud services department. I have had a personal account for over 5 years and just opened a business account with them. On both accounts, I run into problems using my debit card for online purchases. While some may go through, the majority are declined due to suspected fraud. As a result, I have to either confirm that it was me and re-enter everything to run the card again or call Austin Bank in advance of making a charge to make sure it goes through. Both require extra steps and time that I do not have while trying to start up a private practice. I went with Austin Bank for my business account due to SBA recommendation. However, being told that there is nothing that any Austin Bank staff member can do to reduce the number of declines, fraud alerts, or steps I need to take to access my funds does not increase the financial institution's credibility or reliability. My local bank can't make changes to the system, nor can online support staff. I do not understand why Austin Bank seems to have little control over its bank processes. As much as I love working with my local branch, I must now search for another small business-friendly bank that doesn't require so much of my time and resources. Too much aggravation for me, sadly.

J R Hill
J R Hill · 24 August 2023
★★★★★ Branch review: Big Sandy Branch

Friendly and helpful staff.

Dorothy Phillips
Dorothy Phillips · 12 May 2023
Branch review: Palestine Drive-Thru Branch

HORRID on line service- -I can't even change password or get on line- -locked out of account, can't pay my bills- -do NOT bank with them if you use on line service!!

Carole Coate Sheppard Gray
Carole Coate Sheppard Gray · 14 February 2019
★★★★★ Branch review: Emory Branch

Great Bank in Emory Texas!..

Sandy Adelaide Floyd
Sandy Adelaide Floyd · 4 April 2017
★★ Branch review: Gladewater Branch

Bank tool my 82yr old mother's SS ck & refuses 2 give it back 2 her! Also refuses 2 let her open an account! The bank rips u off big time!

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Bank Information
Bank Company:Austin Bank
Bank Type:National Bank
FDIC Insurance:Certificate #3276
Routing Number:113103276
Online Banking:austinbank.com
Total Branches:36 Offices
Most Popular Branches
2745 South Loop 256, Palestine, TX 75801
1625 E Broadway, Gladewater, TX 75647
610 West Lennon Drive, Emory, TX 75440
603 South Main Street, Lindale, TX 75771
1006 Stone Road, Kilgore, TX 75662
Newly Opened Branches

No new branches were opened in the last 12 months...

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