AUSTIN BANK RATINGS

Austin Bank has repeatedly shown that it is incapable of correcting it's own errors. A senior member kept inaccurate information on file and refused an official dispute while he son pressured me to sell him a house below market. My wife and I lost a fortune due to their chronic errors, broken promises and their left hands not knowing what the right was screwing up.

Love the local bank staff but hate the bank's fraud services department. I have had a personal account for over 5 years and just opened a business account with them. On both accounts, I run into problems using my debit card for online purchases. While some may go through, the majority are declined due to suspected fraud. As a result, I have to either confirm that it was me and re-enter everything to run the card again or call Austin Bank in advance of making a charge to make sure it goes through. Both require extra steps and time that I do not have while trying to start up a private practice. I went with Austin Bank for my business account due to SBA recommendation. However, being told that there is nothing that any Austin Bank staff member can do to reduce the number of declines, fraud alerts, or steps I need to take to access my funds does not increase the financial institution's credibility or reliability. My local bank can't make changes to the system, nor can online support staff. I do not understand why Austin Bank seems to have little control over its bank processes. As much as I love working with my local branch, I must now search for another small business-friendly bank that doesn't require so much of my time and resources. Too much aggravation for me, sadly.

Friendly and helpful staff.

HORRID on line service- -I can't even change password or get on line- -locked out of account, can't pay my bills- -do NOT bank with them if you use on line service!!

Great Bank in Emory Texas!..

Bank tool my 82yr old mother's SS ck & refuses 2 give it back 2 her! Also refuses 2 let her open an account! The bank rips u off big time!