Academy Bank Thornton

Last week June 11,2024 I called Calia Lee Branch manager to inform her my parents were going in to close and account (because of fraudulent activity) and open a new account. I informed her that my parents were meeting each other there. My stepmother is in a nursing home I had to arrange for a driver to take her to the bank and wait to take her back. My Father would meet her there. I told her we wanted to close one account open another one and give my Father authority to ask questions on his wife's account since they have separate accounts. They are both elderly they are both 78 years old she has some health issues and my father has a small speech problem and he can barely walk he has to use a scooter. My Father has mentioned that Miss Cailia Lee has been rude and dismissive towards him each time he goes to the bank. On this day my parents were meeting each other there to take care of some things and they both needed to be there.. Please tell my why she only took my stepmother into the office and completly ignored my father? He thought they just needed a few minutes together and he went to the restroom. when he came out she was gone, my stepmother. They completed the transaction with out him getting authority to speak or ask on stepmothers account. We called to see if she had given my stepmother a debit card with the new account she said she could not give information on account. We all three of us my father, stepmother and I were on speaker phone and she could not understand my Father because of his speech and she hung up on us we tried this like three times. Next day I go into the Bank and speak to miss Calia Lee and ask where I could make a complaint against her. I went over the problem with her and she said she can not give me the number to corporate office to make a complaint and she would have them call me. A couple days later I called branch office and asked about my complaint to see if it had been forwarded. Summer answered she said Miss Lee told her to tell me that she would not forward my complaint and that they can not share account information with me. I asked summer if I could speak with Miss Lee she said no she will not be taking my calls...

So now here I am spilling my gutts because its taken me a week to find this site to make a complaint. My parents are elderly and need help with accounting needs she has made this very difficult. we will be looking for a new bank we will not put up with no one caring about the 20k plus we have put in these accounts.

Calia Lee is the branch manager for 9901 Grant street in Thornton Colorado. Shame on you miss Lee for treating my disabled parents badly and thank you for not forwarding my complaint we will find a new bank.

This bank is awesome... Especially Gunner whose customer service was great and was very helpful