ACADEMY BANK FOUNTAIN

I went to the Fountain, CO branch inside of Walmart on Tuesday, February 14, 2023 around 4:15pm with the intention of opening 2 basic minor savings accounts. I had checked ahead of time to ensure I had the correct paperwork. I approached the teller line when called up and stated my intentions and the lady gave me a look which at first I took as she didn't want to help me. Later I realized it was because she didn't know how to open a Basic Savings account for a minor. The lady's name tag said her name was Debra C. and that she was the Branch Manager. At first she had some issues with one or two of her programs not working. She attempted to get her coworker to "tag team it with her" (Debra's words). The coworker took some of my paperwork and attempted to start the process but kept stopping to help other customers walking up. (which is fine because Debra should have been helping me and the coworker should have been focused on the teller line) At one point when Debra and the coworker were discussing my accounts they kept saying the minors were not old enough for a Student Checking account. I corrected them multiple times stating I wanted a Basic Savings account for minors and again they were talking about the Student Checking account and how the minors weren't old enough for the account. I pulled up the accounts on my phone and showed the requirements of the Student Savings and showed it to Debra. She picked up the phone, called someone and they told her to open a Student Savings (which I had just showed her!). Debra continued to not listen to me and was entering incorrect information into the system for me and the minors. Coming up on an hour of sitting there the coworker needed an over ride, Debra went to complete that and saw one person waiting in line and left me to go help them. When Debra came back I informed her I needed to go and didn't realize it would take this long to open one basic account. Debra replied "Well we're almost done". Against my better judgment I stayed and 30-40 minutes later I was still there with nothing to show for it. She got stuck at one point and called 3 or 4 people (who were unable to help her). She was instant messaging someone on her computer and still received no help. After over an hour and a half I was extremely frustrated and insisted I get all of my paperwork back because I really had to go.
I sat there for an hour and a half got absolutely nothing done. The Branch Manager has no idea how to open a Basic Savings account for a minor. Isn't this something that should be required of all your staff on the teller line? This is absolutely ridiculous! This was a complete waste of my time.
On a side note, the coworker had a very low cut shirt and her breasts were spilling out of her shirt, especially when she bent over - this is completely unprofessional and she should not be wearing clothes like that in a place of business.